Roche

Job Title: ROCHE Summary We are seeking a dedicated professional to join our IT Services division in a role focused on delivering high-quality support through international voice channels. This position is pivotal for maintaining client satisfaction and ensuring seamless operations within our French-speaking customer base.

The ideal candidate will leverage strong communication abilities and problem-solving skills to resolve inquiries efficiently while adhering to strict process compliance standards. This opportunity is designed for immediate contributors ready to excel in a dynamic, customer-centric environment.

Responsibilities

Manage and resolve customer queries effectively through direct voice interactions. Provide exceptional customer service by addressing concerns with empathy and professionalism. Demonstrate superior verbal communication skills to facilitate clear and productive conversations. Analyze and solve complex issues to ensure timely and accurate resolutions.

Strictly follow established operational procedures and compliance protocols. Utilize French language proficiency at a C1 level to handle specialized voice processes. Contribute to the smooth functioning of international support operations.

Requirements

Minimum of one year of relevant work experience in customer service or support roles. Proficiency in the French language with C1 certification. Proven experience in international voice processes and customer-facing roles. Strong aptitude for problem-solving and query resolution. Excellent verbal communication capabilities.

Commitment to maintaining process compliance and operational standards. Availability to join the team immediately.