Job description
Introduction This will be a 9-month fixed term employment covering for a maternity leave. Location: Lyon, France Reporting Line Reports to the Sr Operations Manager – EMEA Retail What you will do: Manage French retailer sales orders end-to-end, from order entry through delivery, ensuring timely and accurate execution.
Act as the main point of contact for customers regarding product availability, pricing, delivery schedules, order status, and issue resolution. Coordinate sales order requirements and customer commitments across Sales, Operations, Planning, 3PL, warehouse, and transport teams. Maintain pricing conditions, environmental taxes (D3E), commercial agreements, and contractual terms in Oracle.
Manage delivery exceptions, shortages, delays, claims, and escalations, ensuring effective resolution and service performance. Support issue resolution across systems, customers, logistics providers, and internal stakeholders. To Be Successful You Will Have: Higher level education At least 3 years’ experience in an international FMCG environment, previous experience in Customer Fulfilment, Order Management, Sales Operations, Supply Chain, Logistics Operations, or Customer Administration.
ERP experience (Oracle, SAP, JD Edwards) MS Office (strong Excel experience) French/English required Ability to both works independently and as a team member