Customer Support Specialist

This is a remote position. Taker is looking for a friendly, helpful and tech-savvy person that is fluent in both Arabic and English and loves teaching people how to use things. As we have presence in multiple regions/countries, you'll be helping clients from multiple countries be successful with their digital expansion.

Your day-to-day will involve: Answering email/chat questions from prospective and existing customers Adding support / FAQ content to our support portal in Arabic and English Helping customers find solutions to their unique scenarios Calls and demos with potential customers Collect and report feedback for driving product-development decisions Requirements Be motivated to help people with their questions Have 1 year+ customer support experience Be tech-savvy, so you love playing with apps and tech Have a friendly, engaging and relaxed style Demonstrate outstanding written and verbal communication in English Be generally interested in SaaS products