Crisis Response Team Navigator

Crisis Response Navigator Supervised By : Referrals Specialist and CRT Supervisor Qualifications: Be 21 years of age. Have a valid Nebraska Driver’s License and be insurable, have a good driving record and be a confident driver. Certificated as a Peer Support Specialist. Have a personal history as behavioral health consumer, have a minimum of 12-18 months recovery/abstinence, and be working an active recovery program in the community.

Possess general knowledge of behavioral health disorders. Have a high school diploma or equivalent, with preference given to college degree. Exhibit excellent written and oral communication skills. Able and willing to practice strict confidentiality guidelines following 42-CFR and HIPAA regulations. Be resourceful, confident, assertive, have strong, appropriate boundaries, and be able to problem solve in a variety of situations.

Must be able to work effectively as part of a team and independently, and able to discern which skill is needed in a given situation. Possess good stress management skills. Be able to follow directives and complete any duties as assigned. Have the ability to work a flexible schedule and be available on evenings, weekends and holidays (as needed).

Possess a non-judgmental, caring attitude toward the persons served. Be able to travel for several hours at a time.

Duties and Responsibilities

Training: Complete all required training to become Crisis Response Trained, including; CPR and First Aid QPR/AMSR/CAM Diversity training Accessing interpretation services Opioid Overdose Safety (Narcan) Trauma Informed Services Mental Health First Aid SBQR and ASQ CAGE-AID CSSRS Brown-Stanley Safety Plan CALM – Counseling Access to Lethal Means Other training as assigned.

Be credentialed for community support services through Medicaid. Crisis Response Line: When on-call , be available at all times to quickly answer phone calls or text messages. Phone calls must be answered without going to voicemail and text messages must be answered within one minute. When deemed necessary, must report on-site within one hour of initial contact.

Conduct screening assessments to determine level of risk and assist in planning for safety. Conduct safety planning with the individual and support system. Coordinate services with community agencies, as needed. Provide mental health and/or substance use disorder interventions and crisis management. Provide linkage to information and referral including appropriate community-based mental health and/or substance use disorder services.

Provide consultation to hospital emergency personnel, law enforcement, and community agencies as needed. Arrange for alternatives to psychiatric hospitalization if appropriate. Call 988 call center and advise the crisis counselor of the outcome of the crisis event. Provide all services in a culturally sensitive manner.

Document services provided in the electronic health record within three days. Work closely with the Crisis Response Coordinator and Team to ensure the needs of consumers are met. Post Crisis Follow-Up Peer Support: Utilize the CRT Waitlist Communication Log to identify daily contacts that need to be made. Within 24 hours of an individual receiving Crisis Response services, attempt contact by phone, text, or in person .

If unable to reach the person, three total attempts will be made within 72 hours . Maintain frequent contact with the consumer following initial crisis call, ensuring a successful transition from immediate crisis response to follow-through with ongoing services. Facilitate access to services for consumers in need by completing referrals, conducting pre-admission interviews, determining barriers to services access and breaking down barriers, and ensuring the consumer feels welcomed, heard, and valued throughout the process.

Review the safety plan with the consumer and ensure continued relevance. Update as needed. Assist the consumer in problem solving barriers to follow through with recommendations. Track ongoing peer support contacts on the Peer Support Tracking Log. Weekend Peer Support On-Call: On your weekend, make contacts with any current CRT peer support clients, as well as ongoing follow ups with new callers.

Weekend Peer Support contacts will be made within the hours of 9am and 9pm. Weekend Peer Support shifts will be counted as two clocked in hours for that week. Other Duties: Visit the local jails to provide peer support to current or potential WELL clients. Oversee Contingency Management Program in Columbus. Collect urinary analyses for Outpatient program clients.

CM Program is supervised by the Outpatient Supervisor. Order urinary analysis supplies for the outpatient program. Obtain UA results from the Beechtree program, save to Sharepoint , upload to Insync, and print to give to the Emergency Community Support Worker. Complete Pre-Admission Interviews and follow-up calls with waitlist clients as time allows.

Complete scanning and uploading of outpatient documentation into Insync as time allows. Provide community support services as a substitute for the community support program as needed.