Customer Service Specialist - Senior Wellness

Job Details: Job Location: Las Vegas3

• Las Vegas, NV, Position Type: Full Time, Salary Range: $16.50 - $17.00Hourly, Customer Service Specialist – Senior Wellness www.niftyafterfifty.com Encore Wellness is seeking a friendly Front Office/Customer Service Specialist to join its dedicated team in Las Vegas, NV. If you are looking for an opportunity to support a passionate team that provides the kind of care that will help change the lives of our members for the better, apply today! This position greets members and patients, performs check-ins, check-outs and processes all clerical guest requirements, while providing exemplary customer service. An ideal candidate will be self-motivated, organized, flexible, reliable, courteous, friendly, and have the capacity to learn in a fast-paced environment. Schedule will be Monday – Friday, 7:30a – 4:30p. Major Duties and Responsibilities: Greet guests and determine nature of visit to facility and process appropriately. Receive and process payments. Schedule new and follow-up appointments and request transportation when appropriate. Process Physical Therapy referral authorizations. Answer telephone with a friendly tone and appropriate greeting, transfer calls, take messages, and follow up with appropriate action. Inform our members about the wellness programs (in center & virtually) that are available to them. Sanitize to provide a clean and safe environment for members and staff. Assist with gym member check-ins. Guide new members through the process of logging into our virtual program (Wellness Everywhere).

Qualifications

Medical or fitness front office experience highly preferred Fitness/Personal Training experience preferred Current CPR, or willingness to obtain while employed Good computer skills Ability to work in the US without sponsorship Bi-lingual, Spanish Required Benefits: Three weeks PTO the first two years; four weeks beginning third year Health benefits offered the 1st of the month, following 60 days Company paid Basic Life and AD&D Insurance 401k (Traditional & Roth Options), following 90 days Paid Holidays, including one for your Birthday!

Competitive pay, depending on experience Monday – Friday schedule, no weekends Background checks are part of our employment process. At Encore, “We are W.A.R.R.I.O.R.S for our members – championing their health, independence, and joy in aging. We are also warriors for ourselves – committed to our own wellness so we can lead with purpose, compassion, and strength in everything we do.

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