[NSID] Post Sales Engineer ( OT/Automation skills required)

Company Overview: Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia’s cybersecurity industry by continuously adapting to the evolving IT landscape.

The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan’s Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.

Job Descriptions: Install, configure, and test systems or software in line with project requirements and technical specifications. Provide technical support during implementation, maintenance, and post-deployment phases, ensuring smooth system integration with existing infrastructure. Troubleshoot and resolve client issues, both remotely and on-site, serving as a key point of contact for escalated technical problems.

Collaborate with internal teams to address complex issues and ensure timely resolution aligned with client expectations. Guide clients through troubleshooting steps, and deliver knowledge-sharing sessions to end-users and IT teams. Develop and maintain comprehensive documentation, including installation manuals, troubleshooting guides, incident reports, and knowledge base articles.

Prepare regular progress and incident reports for stakeholders. Obtain and maintain relevant technical certifications for distributed products.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Network Engineering , or a related field. 1–3 years of experience in Network Engineering, Network Security, Cybersecurity, or a related technical role. Hands-on experience in Vulnerability Assessment (VA) , including vulnerability scanning, analysis, validation of findings, and remediation recommendations.

Strong knowledge of networking fundamentals , including TCP/IP, routing & switching, VLAN, DNS, DHCP, VPN, firewall, and network troubleshooting. Strong understanding of network security concepts and technologies . Hands-on experience with vulnerability assessment / security scanning tools Strong analytical and troubleshooting skills with the ability to identify and resolve network and security issues.

Comfortable working in a customer-facing / post-sales environment and communicating technical concepts clearly. Willing to develop expertise in OT/Networks and industrial cybersecurity . Previous experience with OT/environments is a plus, but not mandatory . Experience with Nozomi Networks, TXOne Networks , or other OT/ICS cybersecurity solutions is a strong advantage.

Good communication skills, proactive attitude, and willingness to continuously learn. Willing to travel to customer sites when required. Willing to travel for training / skill development when required. Location: Setiabudi Atrium, Jakarta Selatan