Dispatch and Customer Service Representative

Dispatcher/Customer Service Representative Summary: Join our Arches Medical Transportation team a part of Capstone Transportation as a Dispatcher/Customer Service Representative where you will play a crucial role in ensuring exceptional customer service experiences. We are looking for a dedicated individual to handle customer inquiries, resolve issues, and provide support to our valued clients.

The main role of our dispatcher is to schedule and dispatch Transportation Technicians (drivers) and vehicles for conveyance of passengers to and from their scheduled medical appointments. Duties may include using Trauma. Soft dispatching software or other software, or telephone to transmit assignments and communicate with driver operations personnel.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Investigate and resolve customer complaints with empathy and professionalism.
• Collaborate with internal teams to ensure seamless customer experiences.
• Maintain a high level of service knowledge to address customer queries effectively.
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information
• Call providers if any delays in transport. Experience:
• Previous experience in a customer service role is preferred.
• Familiarity with transportation management systems
• Transportation management is a plus.
• Dispatch experience preferred. Skills:
• Proven experience as dispatcher or relevant position
• Tech-savvy with knowledge of relevant methods (CAD)
• Fast typing with experience in data entry
• Proficient in English (oral and written)
• Outstanding organizational abilities
• Active listener with excellent communication skills
• Strong communication skills both verbal and written.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to multitask in a fast-paced environment while maintaining attention to detail. Job Type:
• Full-time
• Part-time Pay Range: $16.00-$18.00 per hour Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance Work Location: In person