Warranty Claims

Our dealership is seeking an experienced Warranty Administrator to manage our warranty claims. In this role, you will discuss the order and expectations with the customer, prepare warranty documents, submit paperwork to the manufacturer, and track requests to ensure the dealership is paid for all warranty work done. If a claim is denied, you will resubmit and follow up to try to move the claim forward for approval. You will also be responsible for scheduling warranty appointments, coordinating with vendors for replacement parts, and keep up-to-date on factory recalls and announcements.

Warranty Administrator Duties and Responsibilities

• Discuss the warranty claim and expectations with customers
• Prepare and process warranty documentation according to manufacturer guidelines
• Submit claims quickly and efficiently
• Follow up with manufacturers to ensure claims are being processed properly
• Adjust and resubmit any denied claims to secure payment for warranty work
• Keep accurate inventory of ordered warranty parts and organize vendor paperwork

Warranty Administrator Requirements and Qualifications

• A high school diploma or equivalent
• 2+ years of experience working in a dealership, preferably with service or warranties
• Proficiency with basic computer programs
• Excellent communication and organizational skills