Warehouse Operations Manager

Job Details: Job Location: Central Warehouse - 7940 S Valley View Blvd

• Las Vegas, NV, Salary Range: $55000.00Salary/year, ESSENTIAL EXPECTATIONS Diversity, Equity, And Inclusion Expectations Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. Safety Expectations At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. POSITION EXPECTATION Position Summary The Warehouse Operations Manager manages the Warehouse, including dock, receiving, salvage, recycling, e-waste and trash processes. Oversees the Clearance Center. Coordinates with Logistics and Donation departments to maximize the efficiency and effectiveness of all Warehouse operations.

Responsibilities

Manages staff and resources to meet budgeted sales and expense ratios. Completes all related paperwork and reports in an accurate and timely manner. Serves as liaison between the Warehouse and Retail Stores to provide exceptional customer service in meeting the stores’ merchandise and supplies requirements. Serves as liaison between the Logistics Department and Donations Department to ensure effective and efficient flow of donations, merchandise, equipment and supplies with complete oversight of all Goodwill Distribution and Warehouse Operations.

Standardizes through written procedures and training the most efficient use of labor in each assigned area with daily standards of performance. Oversees the Clearance Center by monitoring & evaluating daily sales results versus goals. Makes timely adjustments to increase Warehouse operations efficiency and quality based upon daily results.

Collaborates with other departments concerning hiring, training, evaluating, disciplining, and holding all assigned personnel accountable through advisement of Human Resources department. Assists in any other projects or tasks as determined by management. Core Competencies Leadership Sets and enforces standards. Applies organization core values to guide decision making.

Works well with others and encourages teamwork and development. Displays initiative. Self-confident and motivates others. Fair and consistent when evaluating or modifying behaviors in others. Celebrates and rewards accomplishments. Job Knowledge Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment.

Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols. Accountability Results oriented. Sets goals, accepts responsibility for achieving results, and quality of work. Takes ownership, remedies errors, and learns from mistakes. Responds professionally to constructive criticism.

Communication Possesses effective verbal/non-verbal, written, listening, and digital skills. Articulates complex and simple thoughts proficiently with colleagues, supervisors, direct reports, and customers. Effectively persuades and affects change. Professionalism Consistently conducts self in a competent, skilled and responsible manner.

Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately. Job Specific Competencies Coaching and Development Identifies developmental opportunities of others and recommends direction. Provides clear and specific performance feedback and correction.

Mentors, coaches, recognizes, and develops team members. Computer Skills Possesses expertise in select IT proficiencies pertinent to the position. Computer skills may include internet and email, hardware and software, word processing, graphics and multimedia, spreadsheets and databases, and programming and scripting. Understands trends in technology and uses technology to enhance performance and advance work products throughout Goodwill.

Conflict Management Assesses situations through effective listening and observations. Creates equitable outcomes by preventing, collaborating, mitigating, and compromising. Treats all participants with respect and dignity. Demonstrates emotional intelligence and effective negotiating and problem solving. Integrity and Trust Displays honest, fair and ethical traits.

Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others. Organization and Planning Establishes and prioritizes tasks and objectives. Maintains focus on multiple tasks while effectively utilizing time, energy, strengths and workspace.

Information and work product is logical, consistent, and accessible. Education, Experience, and Requirements Required Minimum of five years of experience in warehouse or distribution center management. Excellent knowledge of merchandise in terms of quality, value and knowledge about secondary markets for post retail merchandise and recycling.

Current CDL License preferred but not required as well as background driving straight trucks up to 28’ Team members in this position may be required to travel at a moment’s notice or be transferred to other Goodwill retail stores, based on business operational needs. Must be able to continuously perform repetitive work, at a set pace.

Must possess a working knowledge of retail and computer technology. Must have reliable transportation to attend trainings and meetings off site regularly. Proficiency with Microsoft Office Suite software, including a strong emphasis on Word and Excel. Must possess strong interpersonal skills with excellent communication skills.

Proven experience in exercising effective independent judgement and independent work completion with minimal supervision. Exhibits a high level of integrity and business ethics. Exhibits a high level of adaptability and flexibility. Preferred Bachelor’s degree in any related field preferred. Minimum of 3 years goal setting and tracking experience preferred.

Minimum of 3 years handling salvage or similar type of audits preferred. Prior profit and loss, sales or cost management accountability preferred. Bilingual (English and Spanish) a plus. Environmental Factors Duties will be conducted at the Clearance Center and Warehouse where no cooling or heating will be available.

Exposure to extreme heat, cold, dust, animal hair and sometimes humidity. Physical Factors Must be able to lift, carry, push, and pull a minimum of 50 pounds. Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.

Qualifications

Education, Experience, and Requirements Required Minimum of five years of experience in warehouse or distribution center management. Excellent knowledge of merchandise in terms of quality, value and knowledge about secondary markets for post retail merchandise and recycling. Current CDL License preferred but not required as well as background driving straight trucks up to 28’ Team members in this position may be required to travel at a moment’s notice or be transferred to other Goodwill retail stores, based on business operational needs.

Must be able to continuously perform repetitive work, at a set pace. Must possess a working knowledge of retail and computer technology. Must have reliable transportation to attend trainings and meetings off site regularly.Proficiency with Microsoft Office Suite software, including a strong emphasis on Word and Excel.

Must possess strong interpersonal skills with excellent communication skills. Proven experience in exercising effective independent judgement and independent work completion with minimal supervision. Exhibits a high level of integrity and business ethics. Exhibits a high level of adaptability and flexibility. Preferred Bachelor’s degree in any related field preferred.

Minimum of 3 years goal setting and tracking experience preferred. Minimum of 3 years handling salvage or similar type of audits preferred. Prior profit and loss, sales or cost management accountability preferred. Bilingual (English and Spanish) a plus.