Senior Network Engineer

Our New Teammate You will design, maintain, implement, and troubleshoot our clients' networks. You will work in a collaborative environment to provide cutting-edge solutions and customer service. You can expect to spend your time accomplishing the following: 85% of time on Objective 1: Managing External Customer Network Infrastructure Life Cycle 10% of time on Objective 2: Prioritization, planning, and scheduling 5% of time on Objective 3: Professional growth and development Job Responsibilities

• What to Expect Lead planning and field installation efforts for network initiatives and triage/delegate tasks to supporting engineers Support day-to-day operational needs for customer infrastructure, including network infrastructure and on-site requirements Facilitate technical support case escalation and resolution Customer documentation updates and management Scope work and create change requests for non-standard work Implement projects as requested by the customer Provide on-site support where needed Serve as senior field resource for on-site troubleshooting, installations, and technical deployments Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customer's needs Perform on-call rotation support for assigned customers Proactively seek to identify, address, and resolve issues that can result in operational impact or failure Support day-to-day configuration management Coordinate logistics for equipment deployment, inventory management, and field resource scheduling Attend the regularly scheduled team meeting to ensure that work is laid out and set up for proper execution Work with Project Managers to ensure that deadlines and customer expectations are being met Your Knowledge & Expertise A Bachelor’s degree in Computer Science or an engineering-related field or equivalent work experience CCNP/JNCIP or Equivalent required Ciena Optical, Routing & Switching preferred 5-10 years’ experience in Information Technology Experience with leading the design and delivery of network projects. Experience with network monitoring and diagnostic tools. Experience with the creation and maintenance of documentation such as operating procedures and network diagrams. Strong technical troubleshooting skills. Strong written and verbal communication skills. Strong time, priority, and task management skills. Experience working within ITIL framework Project management/technical leadership Work Environment: This position is a Hybrid role with on-site requirements. Candidates must be in Maryland to fulfill these requirements. Benefits Included: Medical Insurance Vision Insurance Dental Insurance FSA Plan Paid Time Off 401K Retirement Savings Plan Training & Tuition Assistance Disability & Life Insurance