Senior Risk Manager - Operations

Sr. Risk Manager – Customer Loans The Sr. Risk Manager is responsible for supporting Customer Loans through risk management, control oversight, audit and exam inquiries, and regulatory readiness activities. This role supports the team and stakeholders in identifying, evaluating, mitigating, and monitoring operational, regulatory, financial, and reputational risks impacting margin & securities-based lending products and servicing operations.

The role serves as a subject matter expert for operational risk and business controls, partnering with stakeholders across the firm to support projects, process improvements, audits, regulatory initiatives, and business activities designed to protect clients, the department, and the firm while maintaining operational effectiveness.

Key Responsibilities

Support regulatory, audit, compliance, and control-related activities, including remediation and implementation of corrective actions. Prepare and maintain documentation related to risks, controls, procedures, business requirements, and process changes. Facilitate risk assessments and control reviews across Customer Loans to identify potential risks, control gaps, and process vulnerabilities.

Monitor and analyze operational risk events, error trends, audit findings, and key performance indicators to identify opportunities for improvement. Conduct root cause analysis and recommend process, control, or system enhancements that reduce risk and improve operational effectiveness. Support business initiatives by providing operational risk expertise and evaluating potential impacts.

Develop and execute testing and validation activities to assess process effectiveness, system functionality, and control performance. Collaborate with Operations, Compliance, Risk, Legal, Technology, Product, and Vendor partners to support departmental objectives and business initiatives. Monitor regulatory developments, business changes, and emerging risks that may impact Customer Loans operations.

Provide guidance and knowledge-sharing to associates regarding risk management principles, controls, and operational best practices. Develop and maintain expertise in Customer Loans products, operational processes, risk framework, and regulatory requirements. Own and maintain the Customer Loan Risk Ecosystem, ensuring process maps, risk inventories, controls documentation, and related risk management artifacts remain current, accurate, and aligned with business operations.

Impact & Influence Supports effective risk management and control practices across Customer Loans. Partners with leaders and stakeholders to assess risks, influence the implementation of effective controls, and promote adherence to risk management, compliance, and governance requirements. Influences operational decisions through risk analysis, recommendations, and subject matter expertise.

Recognizes and escalates issues that may result in client impact, financial exposure, compliance concerns, or regulatory risk. Provides guidance and support to associates, business partners, and project teams.