Customer Service Manager

Love retail? Get a buzz off delivering great customer service? Ready to lead a team that puts customers first every single day? Join B&M as a Customer Service Manager in our Riverside Retail Park store in Norwich and be the driving force behind a brilliant shopping experience! This is a hands-on leadership role where you’ll own the front-end experience - from the moment customers walk into the store, until the moment they leave.

You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy store. It’s a permanent, full‑time role, and as part of the store management team, will require flexibility required across days, evenings, and weekends. What you’ll be doing Leading the front end, making sure every customer gets great service Keeping queues moving and the experience fast, friendly, and efficient Handling customer queries, issues, and feedback with confidence and care Driving service standards, KPIs, and customer satisfaction scores Creating a welcoming, positive store atmosphere customers enjoy What you’ll bring Experience managing cash processes with accuracy Proven ability to lead teams in fast-paced environments Passion for delivering great customer experiences Confidence to handle challenges and make quick decisions Results-driven with a focus on high service standards Why B&M?

There’s never been a better time to join. With strong leadership, big ambitions, and over 780 stores (and growing), we offer real opportunities to build your career and progress quickly. You’ll be part of a business that values hard work, teamwork, and getting things done. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more!

Check out our full benefits here – https://careers.bmstores.co.uk/our-bm-benefits/ If you love working with people and want to make a real difference on the shop floor, apply now and bring your energy to B&M! B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.