Guest Services Representative

Overview

Serves as a role model for service excellence and improves the guest experience by providing caring and compassionate customer service to our patients, guests, and staff. Serves as the initial point of contact at key entry points. This sets the tone for a remarkable guest experience. Responsible for greeting patients, guests, and coworkers providing information and way finding, communicating current hospital guidelines and policies, and ensuring guest oversight of assigned areas.

Will maintain a welcoming and safe environment, provide immediate service recovery, and perform various clerical duties as assigned. Must have an ongoing comprehensive knowledge of hospital services and facility resources to ensure every guest has a remarkable experience. This is an essential role and will be required, especially during inclement weather, emergencies, and disasters.

Rotating schedule including weekends, with weekday (Monday

• Friday) shifts scheduled as needed Department Description Serving the community since 1961, Wake. Med Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org . EOE Licensure Not Applicable Education High School Diploma or Equivalent Required Experience 1 Year Customer Service Preferred Not Applicable