Branch Operations Manager

Job Details: Level: Management, Job Location: Liberty National Bank Elgin

• Elgin, OK, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: 8:00 am to 5:00 pm Monday
• Friday, Job Category: Banking, Overview The Branch Operations Manager is responsible for the administration and efficient daily operation of the branch office, including security and safety in accordance with the Bank’s objectives. Ensures established policies and procedures are followed. Serves as a key operational resource for the bank. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff.

Responsibilities

Manage direct reports to promote the sales and service culture and maximize productivity, efficiency, and the potential of the human assets of the company, including: hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules.

Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Interfaces primarily with branch employees. Ensures effective operations and minimizes potential losses. Provides necessary support to branch and other bank personnel in posting errors, outages, questions and clarification relating to existing policies and procedures, dealing with requests to add new or change existing policies and procedures and general balancing issues.

Submits management and personnel reports as required. Participates in community events to increase the Bank’s visibility and to enhance new and existing business opportunities. Serves as the primary representative for all projects directly or indirectly related to Branch Support. Researches, develops, implements, communicates and enforces all new branch and product related policies and procedures.

Ensures effective operations and minimizes potential losses. Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation. Adheres to high ethical standards, and complies with all regulations/applicable laws. Keeps management apprised of all critical issues.

Ensures customers’ requests and questions are promptly resolved. Handles customers’ complaints. Ensures customers are informed of Company services and policies. Ensures branch personnel are well trained in all phase of their respective jobs. Completes orientation of new employees in overall branch procedures. Actively participates in cross-training personnel and assures staff is kept abreast of all products and services.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Other duties as assigned. : Skills and Qualifications Two to Five years of similar or related experience, including time spent in preparatory positions.

A high school degree or equivalent is required. A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience.

Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Has supervisory/managerial responsibilities over a branch or small to medium sized department. Supervises, coordinates and reviews the work of assigned staff, typically with a subordinate group of up to 15 employees.

Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff and applies company policy. Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards, and Funds Availability, etc.

General capabilities in the use of personal computer based business application software. ADA Requirements Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.

Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements: Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence.

Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.

Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Liberty National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.