Dialler Administrator

Our innovative and growing company is looking to fill the role of a Dialler Administrator. The role will be responsible for the first line of communication – dialler individual to liaise across departments and clients to collect data for multiple dialler campaigns. Data is loaded daily as per the queuing requirements of the client and operation.

Responsibilities

• System support purchased and in-house developed.
• New Client Code creation.
• Daily Debit Order checks.
• PBX configuration.
• Asterisk system support with some levels of Development and scripting.

Requirements

Required Experience

• 5 Years of Call center systems and agent support experience.
• 3 years of Asterisk system experience.
• 5 Years of Dialer administration and setup experience.
• 5 Years of SQL knowledge and experience with some data analytics.
• Quality assurance and development testing (Advantage).