Human Resources Generalist

Job Details: Job Location: Westborough

• Westborough, MA, Salary Range: $68000.00 - $80000.00Salary/year, Position Summary We are seeking a motivated and people-focused HR Generalist to join our Human Resources team. This is a standalone position responsible for owning benefits and leave administration, driving culture and employee satisfaction initiatives, and managing employee relations in partnership with the HR Director. The ideal candidate is a confident, self-directed HR professional who brings a solid foundation in benefits, a genuine passion for the employee experience, and the ability to work independently while contributing meaningfully to a collaborative HR team.

Key Responsibilities

Benefits

& Leave Administration Administer all employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans (401k), and supplemental offerings. Serve as the primary point of contact for employee benefits questions, resolving inquiries with carriers, vendors, and third-party administrators in a timely manner.

Manage open enrollment from end to end, including employee communications, education sessions, enrollment system administration, and vendor coordination. Administer COBRA and coordinate with third-party administrators to ensure accurate and timely notifications. Administer FMLA and other leave programs, including eligibility determinations, tracking, documentation, and regulatory compliance.

Manage workers’ compensation processes, including injury reporting, claim coordination, and return-to-work follow-up. Maintain accurate benefits records and manage annual audits and ACA reporting requirements. Stay current on benefits regulations and best practices; proactively communicate relevant changes to HR leadership.

Culture & Employee Satisfaction Lead the planning and execution of employee engagement and culture initiatives, including recognition programs, company events, and team-building activities. Administer employee satisfaction and engagement surveys; analyze results and present findings and recommendations to HR leadership.

Identify trends in employee feedback and develop action plans that address areas of opportunity in partnership with HR leadership. Champion and communicate company values, culture, and HR programs consistently across all locations. Serve as an approachable and visible HR presence for employees, fostering an environment of trust, inclusion, and open communication.

Drive initiatives related to employee wellness, diversity and inclusion, and professional development. Employee Relations & HR Operations Manage employee relations matters in conjunction with the HR Director, handling all related activities with professionalism and confidentiality, including documentation, conflict resolution, and workplace investigations.

Oversee performance management processes, including maintaining accurate records and providing guidance to managers on documentation and corrective action. Maintain and communicate HR policies and procedures to support consistency and compliance across the organization. Manage HRIS data integrity, recordkeeping, and routine reporting; identify trends and surface areas of concern to HR leadership.

Maintain accurate and confidential HR records in compliance with data security and retention requirements. Serve as a knowledgeable and approachable HR resource for employees and managers across all locations. Perform other duties as required.

Qualifications

Education

& Experience Bachelor’s degree in Human Resources, Business Administration, or a related field required. 3+ years of HR Generalist experience, with demonstrated expertise in benefits administration. Experience administering leave programs (FMLA, workers’ compensation) required. Experience managing employee relations matters required.

Experience leading or contributing to culture, engagement, or employee satisfaction initiatives preferred. HR certification (e.g., SHRM-CP, PHR, CEBS) preferred but not required. Skills & Competencies In-depth knowledge of employee benefits programs and related regulations including ACA, ERISA, HIPAA, COBRA, and FMLA.

Genuine enthusiasm for building a positive workplace culture and improving the employee experience. Ability to work independently and take ownership of assigned functions while contributing effectively as part of a broader HR team. Proven ability to manage sensitive employee matters with discretion, sound judgment, and professionalism.

Strong organizational skills and attention to detail, with the ability to manage competing priorities and meet deadlines. Excellent verbal and written communication skills; comfortable engaging with employees at all levels and across all locations. Proficiency with HRIS systems and Microsoft Office; ability to learn new platforms quickly.

Thorough understanding of employment-related laws and regulations. Self-directed and adaptable, with a proactive approach to identifying and addressing the needs of the organization and its employees.