Contact Center Representative

Delivers effective and engaging sales and service experiences through voice, text, and video channels. Supports members by resolving a wide range of service requests and working to proactively address issues and prevent the need for future interactions. Uses consultative selling to identify and present members products and services to serve their needs while fostering long-term member relationships.

Assists members and potential members through application processes and ensures successful member product & service adoption. Successfully works in a fast-paced environment while continuously learning & adapting to change. Works professionally and collaboratively toward improving members financial futures.