Head Of Operations

Oversee daily business operations across multiple service lines, ensuring smooth execution, operational efficiency and alignment with organisational objectives. Drive end-to-end customer onboarding, service implementation and deployment activities to ensure timely delivery and a positive customer experience. Supervise operational processes covering hardware deployment, logistics, service scheduling, healthcare coordination and customer support activities.

Track operational expenses, manpower allocation and vendor costs to ensure effective resource utilisation and adherence to approved budgets. Guide and develop operational teams by setting priorities, providing hands-on support and strengthening overall service delivery standards. Establish and refine standard operating procedures, workflow guidelines and escalation processes to enhance productivity and minimise operational disruptions.

Build and maintain productive relationships with external vendors, service providers and business partners to ensure consistent service quality and fulfilment of contractual commitments. Address customer concerns, operational challenges and service-related incidents by identifying root causes and implementing sustainable corrective measures.

Consolidate operational performance data, service delivery metrics and management reports to support informed decision-making and continuous business improvement. Collaborate closely with senior leadership and cross-functional stakeholders to execute operational initiatives, optimise business processes and support organisational growth.

Requirements

Diploma or Bachelor's Degree in Business Administration, Operations Management, Logistics, Supply Chain Management or a related discipline. Minimum 8–12 years of relevant experience in operations management, service delivery or customer implementation, including proven experience in leading operational teams in the maritime industry Strong background in managing multi-service operations, customer onboarding, vendor coordination and service implementation within maritime/ shipping industry Proficient in operational planning, budget monitoring, process optimisation and performance reporting, with practical knowledge of CRM systems, spreadsheets, ticketing platforms and task management tools.

Excellent leadership, communication, stakeholder management and problem-solving abilities, with a proactive, hands-on approach and the flexibility to thrive in a fast-paced startup environment. Clarence Khoh R1552376