Collector

Job Details: Job Location: Receivables Control Corporation Headquarters

• Maple Grove, MN, Salary Range: $19.23 - $19.23, Travel Percentage: Negligible, Build Your Career While You Earn. Start strong at $19.23/hour with a guaranteed 40-hour workweek and a fully paid 60-day training program designed to set you up for success. As your skills grow, so does your earning potential, with monthly bonuses up to $700, uncapped 4% commissions, and opportunities to increase your base pay up to $21.63/hour. This isn't just a job, it's a career path with real advancement opportunities for driven, competitive professionals. Plus, you'll work exclusively with business-to-business (B2B) accounts, partnering with professional clients and accounts payable departments. No medical collections, no credit card debt, and no personal consumer accounts, just professional relationship-building and performance-driven rewards.

Compensation

& Benefits Monthly bonus opportunity up to $700 after training Paid 60-day training to help you learn the role and build confidence Unlimited 4% commission opportunity based on eligible collections Career growth opportunities through coaching, cross-training, internal advancement, performance incentives, and eligible tuition reimbursement Competitive benefits, including medical and dental coverage with Cadex covering 80% of single coverage and 60% of family coverage 401(k) with a 4% match: 100% of your first 3% and 50% of your next 2% Company-paid life insurance and long-term disability insurance Generous PTO and sick leave, plus other paid emergency leave options Six weeks of partial salary for parental leave Stable weekday schedule with no nights, weekends, or travel expected Workday perks including an on-site gym with Basketball court, free drinks and snacks, and flexible lunch breaks This business-to-business role lets you partner with professional clients and accounts payable teams to resolve balances, credits, and disputes while building valuable client-service, collection, and problem-solving skills.

What Success Looks Like Complete paid training and apply coaching with confidence Meet goals for collections, revenue, quality, productivity, attendance, and documentation accuracy Communicate professionally and follow up consistently Resolve balances, credits, and disputes in a solutions-focused way Build a career path through feedback, cross-training, internal opportunities, and continued skill development Job Duties Meet collection, revenue, productivity, activity, and quality goals that support client satisfaction and business results Call and email business customers to resolve past-due balances, credits, disputes, claims, payment plans, and settlement recommendations Deliver professional customer and client service using accurate information, strong call flow, positive tone, and efficient call control Accurately update the proprietary collection system with account notes, contact updates, proper codes, and required activity Follow client-specific instructions, treatment plans, procedures, skip-tracing steps, quality standards, and manager direction Use active listening, sound judgment, and problem-solving skills to adapt to concerns and recommend practical solutions Maintain organized electronic files and professional written correspondence while protecting confidentiality Collaborate with client-facing teams, coworkers, and global partners to improve results, support training, and assist with projects or coverage as needed.

Required Skills

& Competencies Clear, professional communication by phone and email Active listening, negotiation, and problem-solving skills Reliability, punctuality, and a strong sense of ownership Basic computer, typing, Microsoft Office, and math skills; Excel experience is a plus Team-first mindset with the ability to work well with clients and coworkers Professionalism, confidentiality, and attention to detail Minimum Qualifications High school diploma or GED required Collections, sales, customer service, or professional communication experience preferred No extensive collections experience required—we’ll provide paid training Reliable transportation and ability to work onsite in Maple Grove, MN Fluency in English required; other language fluency may be required by role, client, or project Successful completion of reference and background checks required Work Environment & Physical Requirements This is an in-office role in Maple Grove, MN, Monday through Friday, 40 hours per week, with 8-hour shifts between 8:00 a.

m. and 5:00 p.m. CST/CDT. No nights, weekends, or travel expected. The role operates in a professional office setting and routinely uses standard office equipment. The position is largely sedentary and may require regular talking, hearing, typing, computer use, close vision, standing, walking, reaching, reading, writing, analysis, decision-making, and independent action.

Equal Employment Opportunity Statement Employees must be able to perform the essential responsibilities of the role satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Cadex provides equal employment opportunities to all employees and applicants without regard to any status protected by applicable federal, state, or local law.

Qualifications

COMPETENCIES Strong computer skills in various systems, especially Microsoft Office Time management and organization skills Proficient communication and comprehension skills, including professional written and telephone communication Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation Basic mathematical skills Basic telephone and calculator skills REQUIRED EDUCATION AND EXPERIENCE High School Diploma or general education degree (GED) 1 -3 years’ experience in collections, B2B collections or accounts receivable role Collectors may be required to be licensed in various states.

Cadex will apply and obtain all licenses required for each employee. FLUENCY This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project. ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES/QUALIFICATIONS None required for this position