Key Accounts Manager Global Grade 13

Key Outputs

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics
• Relevant reporting Qualification, Experience and Competencies
• Qualification in Sales, Business Administration or relevant field e.g. Marketing or Engineering
• Some technical qualifications will be advantageous, although not mandatory.
• At least 5 years’ experience in mining, construction or energy and transportation environment
• Proven work experience as a key account manager.
• Solid sales experience in B2B environment.
• Hands-on experience with CRM software and account management systems.
• Understanding of the commercial aspects of the business
• Understanding of the internal functions of the business
• Minimum required competencies
• Mechanical reasoning (L3)
• Business and financial acumen (L3)
• Customer responsiveness (L2)
• Influence and negotiating (L3)
• Practical execution management (planning organising and monitoring) (L3)
• Applied business numeracy (L3)
• Problem solving (L3)
• Communication (including presentation) (L2)
• Drive, Energy and Initiative (results focus) (L3)
• Availability to travel as needed.
• Computer literate (MS Office) (L2), SAP will be an advantage.