Job description
Experience: 10+ Years Role Summary The Service. Now Technical Architect is a key leadership role responsible for designing and guiding the implementation of scalable, secure, and high-performing Service. Now solutions. This position involves collaborating with business and technical stakeholders to translate complex requirements into architectural blueprints that drive efficiency, innovation, and platform excellence.
Key Responsibilities
Architectural Leadership Lead the design and architecture of complex Service. Now solutions, ensuring alignment with enterprise architecture standards, best practices, and strategic objectives. Develop both high-level and low-level technical designs, providing architectural guidance throughout the implementation lifecycle.
Platform Strategy & Roadmapping Define and maintain the strategic roadmap for the Service. Now platform, identifying opportunities for leveraging out-of-the-box features, integrations, and innovative customizations. Technical Advisory & Governance Act as a subject matter expert and trusted advisor to clients and internal teams on platform capabilities, performance, scalability, and security.
Establish governance frameworks to ensure technical consistency, integrity, and adherence to platform best practices.
Requirements
Analysis & Solution Design Collaborate with business stakeholders to capture and analyze requirements, translating them into robust architectural solutions and detailed design documents. Cross-Module Expertise Provide architectural guidance across multiple Service. Now modules, including: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management.
Security Operations (Sec. Ops): Vulnerability Response, Security Incident Response, and Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between Service. Now and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies.
Technical Oversight & Quality Assurance Provide technical direction to development teams, ensuring compliance with design patterns, coding standards, and performance guidelines. Conduct code reviews, ensure solution quality, and oversee technical delivery milestones. Prototyping & Demonstrations Lead the creation of technical prototypes and conduct platform demonstrations to validate design concepts and illustrate capabilities to stakeholders.
Performance Tuning & Optimization Identify and address performance bottlenecks, ensuring Service. Now applications meet scalability and performance standards. Advanced Scripting & Development Demonstrate expert-level proficiency in Service. Now scripting (Server-side JavaScript, Glide. Record, Glide. System, UI Policies, Business Rules, Client Scripts, Script Includes) and custom application development.
Agile Leadership Guide agile teams from a technical perspective, ensuring alignment of user stories and development activities with overall architectural goals. Platform Evolution Stay up to date with the latest Service. Now features, releases, and industry trends, applying new capabilities to optimize architectural designs and enhance client solutions.
Required Skills
& Experience Extensive experience as a Service. Now Technical Architect or in a similar leadership role. Proven success in designing and delivering large-scale Service. Now implementations across multiple modules. Deep understanding of Service. Now platform architecture, data model, and security framework. Expertise in platform governance, performance tuning, and security hardening.
Hands-on experience with complex integrations and enterprise-wide deployments. Strong analytical, problem-solving, and stakeholder communication skills. Experience working in Agile environments and leading technical teams. Relevant Service. Now certifications such as: Certified Master Architect (CMA) Certified Technical Architect (CTA) Certified Application Developer (CAD) Certified System Administrator (CSA) Platform / Tool Expertise Service.
Now GRC (Governance, Risk & Compliance) Service. Now Sec. Ops (Security Operations) Qualifications Bachelor’s or Master’s degree in Engineering, Computer Applications, or a related discipline (B.E/B.Tech, BCA/MCA). Service. Now Certified Consultant credential preferred.