Customer Solutions - Ocean Export

What You Can Expect : Main Customer Contact and Issue Resolution Ensure accurate verification of House Bills of Lading (HB/L) prior to cargo release to avoid errors or misunderstandings across different bill of lading types. Maintain strict adherence to on-time KPI requirements and operational deadlines. Proactively explain shipping and customs procedures to consignees and address inquiries in a clear and professional manner.

Provide prompt and effective solutions in handling operational issues and customer escalations. Ensure timely customs processing, including physical document submission and online customs procedures, without delays. Monitor and comply with KPIs related to customs clearance and on-carriage operations. Deliver and monitor high-quality service coordination between Origin and Destination offices.

Generate and submit accurate, on-time reports in accordance with customer requirements and service. KPIs adherence in Operational System Continuously monitor and ensure accurate milestone updates and status code entries in compliance with 100% Data Quality standards. Meet KPI timelines for the creation and updating of new customer contacts in the operational system.

Prepare and process finance-related documents in the operational system, including Accounts Receivable (AR) and Accounts Payable (AP). Ensure timely closure and completion of jobs in the operational system Documentation Management Ensure the timely receipt of complete, accurate, and sufficient shipping and customs documentation.

Maintain proper filing and archiving of all shipment documents in the job file prior to vessel arrival. Prevent shipment postponements caused by incomplete or missing documentation. Meet KPI timelines for documentation collection, verification, completion, and submission. Monitor payments to creditors and follow up on delayed payments from debtors, coordinating with the Accounting Department for proper clarification and resolution.

Review and verify invoices to ensure accuracy and correctness. Manage and maintain all relevant shipment documentation, including various types of Bills of Lading and other mandatory records required for each file. Ensure smooth coordination and effective communication with related departments, including trucking, customs brokerage, and other operational teams What You Bring: Bachelor’s degree in Logistics, Transport Management, Supply Chain Management, or a related field.

Excellent verbal and written communication skills in English and the local language. Minimum of 3 years’ experience in a team leadership or similar role within the logistics or freight forwarding industry. Strong knowledge of local and international freight forwarding services, shipping processes, and customs regulations.

Experience in pricing, procurement, and rate management related to ocean freight operations. Proficient in using industry-standard systems, software, and operational tools relevant to freight forwarding and logistics. Strong customer service orientation with analytical and problem-solving skills. Professional, organized, and results-driven working attitude.

Highly motivated to learn new processes, accept feedback positively, and work independently. Ability to complete tasks efficiently with minimal supervision. Highly trainable, adaptable, and approachable team player.