IT Field Technician

Job Summary

S&G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands-on troubleshooting, installations, and maintaining uptime across store environments. The ideal candidate is comfortable working independently in the field, handling a mix of networking, system support, and hardware-related tasks.

Responsibilities

Provide on-site IT support across store locations based on incoming tickets Troubleshoot network connectivity issues (VPNs, firewalls, VLANs, routing) Support Windows environments including user accounts, devices, and Microsoft 365 Assist with basic server and domain-related tasks (user accounts, permissions, policies) Install and maintain security camera systems and related hardware Troubleshoot POS systems and back-office PCs Assist with new store setups, device deployments, and infrastructure upgrades Work with internal teams and vendors to resolve technical issues Ensure systems remain operational and minimize downtime Required Qualifications Experience in IT support, networking, or system administration Strong understanding of: TCP/IP, DHCP, DNS VPNs, VLANs, and firewall basics (Fortinet experience is a plus) Windows OS, Active Directory, and Microsoft 365 Ability to troubleshoot hardware, network, and system issues independently Valid driver’s license and willingness to travel regularly Preferred Experience Experience with POS systems (e.

g., Gilbarco Passport or similar) Experience with security camera systems and installations Experience with Windows Server, Active Directory, and Group Policy Schedule & Expectations Standard workweek with on-call rotation Availability required for occasional weekends and holidays as part of support coverage Work Environment Field-based role supporting multiple store locations Work is assigned based on ticket demand and operational needs Fast-paced environment with a mix of networking, hardware, and support tasks Compensation & Benefits Hourly Pay: $22 – $28 (based on experience) Overtime available based on operational needs Company vehicle and fuel provided Opportunity to gain hands-on experience across networking, infrastructure, and multi-site systems