IT Customer Support Analyst - IT Service Desk

Facility: Cox. Health South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1709 IT Service Desk Scheduled Weekly Hours: 40 Hours: 8am to 4:30pm Work Shift: Day Shift (United States of America) Cox. Health is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas.

The organization includes six hospitals, 5 ERs, and over 80 clinics. Cox. Health has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group .

Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | Cox. Health Job Description: The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications.

The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.

Education:

• Preferred: Associate's degree in Computer Science, Information Technology, Experience:
• Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills:
• Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
• Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
• Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
• Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration:
• N/A