Senior Lead Software Engineer - ServiceNow

Role summary

Acting as a Service Now Administrator / Developer

• Leveraging Service. Now Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
• Supporting Service. Now Service Catalogue and Requested Items related artifacts
• Implementing general settings such as incident, problem, change, and SLA
• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
• Service. Now Portal configuration working in Angular JS.
• Flow Designer to build catalogue workflows / integrations.
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
• Following Agile/Scrum/SAFe methodology Automation & Integration
• Implementing, updating, and managing Service. Now Discovery
• Integrating third party systems with CMDB (Configuration Management Database)
• Implementing REST/SOAP API integration
• Leveraging Flow Designer to build catalogue workflows / integrations Monitoring & Optimization
• Monitor Service. Now performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience Security & Compliance
• Manage user roles, access controls, and authentication mechanisms
• Ensure compliance with data governance policies and audit requirements through secure logging practices. Collaboration & Leadership
• Partner with Service. Now stakeholders such as Human Resources, Incident Management, RRR, and others
• Conduct knowledge-sharing sessions and mentor junior team members on best practices. Continuous Improvement
• Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of Service. Now standards and best practices Requirements Basic Qualifications:
• At least 6 years’ experience with:
• Acting as a Service Now Administrator / Developer
• Leveraging Service. Now Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
• Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
• Supporting Service. Now Service Catalogue and Requested Items related artifacts
• Implementing general settings such as incident, problem, change, and SLA
• Service. Now Discovery
• CMDB (Configuration Management Database)
• REST/SOAP API integration
• Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
• Service. Now Portal configuration working in Angular JS.
• Flow Designer to build catalogue workflows / integrations.
• Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
• Agile/Scrum/SAFe methodology
• At least one of the following certifications: o CSA – Certified Service. Now Administrator CAD – Certified Application Developer