Business Analyst, Enterprise Equipment

Overview

The EBS (Enterprise Business Solutions) Business Analyst is a full-time, on-site position supporting the implementation, administration, maintenance, and continuous improvement of enterprise technology and business processes for Fuel, Equipment, Maintenance/MRO, acquisitions, and related operational functions. The position connects field operations, equipment teams, finance, technology, and vendors to deliver reliable systems, accurate data, standardized processes, effective training, and scalable enterprise solutions.

Regular presence at the assigned office is required, with travel to company locations and project sites as business needs require.

Job Responsibilities

Partners with business process owners to identify pain points, document current and future-state workflows, define requirements, recommend controls, remove duplicate work, transition repetitive activities toward automation or appropriate support resources, and measure results after implementation. Equipment Lifecycle and Master Data: Supports equipment acquisition, initial setup, classifications, ownership, locations, transfers, utilization, maintenance status, and disposal.

Maintains alignment of equipment data across D365, E360, HCSS, telematics, fuel, and reporting systems. Fuel Management: Supports fuel applications and processes for tanks, hoses, products, users, vehicles, equipment, jobs, transaction validation, cost allocation, intercompany activity, and D365 integration. Coordinates site readiness, installation, rollout scheduling, onboarding, and stabilization.

Maintenance and MRO: Supports E360 and related maintenance processes, including preventive-maintenance schedules, meters, inspections, checklists, work orders, parts, inventory, purchasing, receiving, and equipment history. Converts operational and OEM requirements into sustainable system processes. Equipment Diagnostics Management: Supports and manages equipment diagnostic applications and related hardware, including licensing, subscriptions, user access, installation, configuration, updates, renewals, troubleshooting, vendor support, and issue escalation.

Develops support procedures and coordinates the transition of routine support activities to appropriate service teams while serving as a functional escalation resource for complex application, connectivity, interface, licensing, and device-related issues. Coordinates with equipment teams, OEMs, dealers, and technology providers to maintain reliable access to diagnostic tools.

Business Systems Administration: Provides functional administration for assigned applications, including user setup, permissions, security, licensing, configuration, reference data, troubleshooting, testing, upgrades, renewals, and support coordination. System Health and Ownership: Conducts periodic system and process health reviews, monitors performance and recurring support issues, maintains current configuration and support documentation, and proactively coordinates corrective action before issues significantly affect operations.

Project and Implementation Management: Supports system selection, demonstrations, business cases, pilots, implementation plans, data preparation, user acceptance testing, change management, go-live, and post-implementation support. Coordinates schedules, deliverables, risks, decisions, and action items when assigned. Acquisitions and Business Integration: Evaluates acquired-company equipment, fuel, maintenance, applications, vendors, users, locations, and data.

Coordinates required setup, conversion, training, cutover, and transition toward enterprise standards while minimizing business disruption. Procurement and Vendor Management: Supports quotes, purchase requests, purchase orders, receiving coordination, software and hardware subscriptions, renewals, diagnostic tools, licensing, billing coordination, and vendor relationships.

Assists with vendor evaluations, demonstrations, pilots, issue escalation, and service-performance reviews while maintaining appropriate purchasing controls and separation of duties. System Cost and Value Management: Monitors licensing, support costs, utilization, and business value for assigned systems. Identifies opportunities to reduce unnecessary costs, consolidate solutions, increase adoption, and maximize return on technology investments.

Data, Reporting, and Integrations: Analyzes and reconciles equipment, maintenance, fuel, purchasing, and operational data. Supports Power BI and operational reporting, validates data flowing between systems, investigates failed interfaces, coordinates corrections, and improves data quality. Training, Documentation, and Ownership Transition: Develops and maintains SOPs, process maps, system documentation, test scripts, job aids, and training materials.

Establishes Power User capability, support models, escalation paths, and clear business ownership so operating companies can sustain processes following implementation. Technology and Innovation: Evaluates new technologies, system capabilities, automation opportunities, and industry solutions that may improve equipment, maintenance, fuel, MRO, reporting, or related business processes.

Field Implementation and Support: Travels to operating companies, shops, yards, plants, and project sites for discovery, hardware and system setup, rollout, training, troubleshooting, and stabilization. Coordinates with EBS, IT, finance, operations, vendors, and third-party installers. Other Duties: Performs other projects, systems assignments, and administrative responsibilities as assigned.

Knowledge, Skills, and Abilities Business Analysis. Ability to understand operational workflows and translate business needs into requirements, process designs, configurations, controls, test scenarios, and practical solutions that can scale across multiple operating companies. Analytical and Technical Capability. Strong Excel and data-analysis skills, including validation, reconciliation, imports, structured reporting, and root-cause analysis.

Ability to learn ERP, EAM/CMMS, fleet, MRO, fuel, telematics, reporting, and integration technologies. Communication and Collaboration. Communicates clearly with field employees, business leaders, finance, technical teams, vendors, and third parties. Listens carefully, facilitates productive discussions, builds consensus, and adapts communication to the audience.

Ownership and Organization. Self-directed, detail-oriented, and able to manage multiple priorities. Breaks broad initiatives into milestones and tasks, documents decisions, identifies risks early, maintains accountability, and completes work through closeout. Change Leadership and Training. Able to explain why a change is needed, prepare users for new processes, deliver practical training, respond to resistance, and reinforce adoption after implementation.

Risk Detection and Resolution. Identifies operational, data, security, system, and implementation risks early. Performs root-cause analysis, coordinates corrective action, and escalates issues appropriately when business operations or project outcomes are at risk. Preferred System Experience. D365 F&O, HCSS Equipment360, HCSS Dispatcher, Fluid.

Secure, Power BI, Power Platform, Samsara, Vision. Link, Gearflow, OEM telematics and diagnostic applications, Microsoft 365, or comparable enterprise systems.

Education and Experience

Bachelor's degree in Business, Information Systems, Operations, Supply Chain, Technology, Finance, or a related field, or an equivalent combination of education and relevant professional experience. Two to four years of experience in business analysis, systems administration, implementations, operations, equipment, fleet, maintenance/MRO, construction, manufacturing, transportation, or another asset-intensive environment is preferred.

Experience documenting requirements and workflows, supporting testing and implementations, training users, and coordinating across business and technical teams is preferred. Measures of Success Data Reliability. Equipment, fuel, maintenance, purchasing, and operational data are accurate, consistent, and usable across enterprise systems and reports.

Process Improvement. Manual work, duplicate entry, recurring support issues, and failed integrations are reduced through sustainable process and system improvements. Implementation Delivery. Projects and rollouts are completed with documented requirements, testing, training, support readiness, clear ownership, and effective post-go-live stabilization.

System Adoption and Value. Users understand the process, systems are used as intended, Power Users are prepared to support the business, and technology investments deliver measurable operational value. Business Partnership. Strong relationships are maintained with operating companies, and issues affecting field operations or enterprise processes are resolved in a timely and practical manner.

Physical and Work Requirements The following requirements are representative of the essential functions and work environment of the position, with or without reasonable accommodation. Full-time, on-site attendance at the assigned office is required, with availability to travel as business needs require, including periodic overnight travel during implementations or acquisitions.

Ability to visit company locations, shops, yards, plants, and project sites and move safely through operational areas as needed. Ability to safely use common hand and power tools required for hardware installation and field support, including drills, cutting tools, utility knives, hand tools, and similar equipment, while following applicable safety procedures and using required personal protective equipment (PPE).

Repetitive motion associated with operating a computer and other office equipment. Disclaimer: This job description outlines the primary responsibilities and requirements for the role. It is not an exhaustive list of all duties, skills, or conditions. The company may modify job duties and specifications as needed.