Security - Officer

Responsibilities

Always remain alert for burglaries, prowlers, vandalism, trespassers, removal of casino property without proper authorization, and any additional suspicious activity. Assist in transporting money and chips. Observe, report and take action as directed by the supervisor or above with respect to all suspicious, unusual situations.

Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity. Answer all calls promptly and professionally. Respond to all disturbances in order to deescalate the incident. Must make sound judgment when interacting with Team members and guests. Interact with guests in a friendly and courteous manner.

Be aware of and handle guest opportunities to ensure overall guest satisfaction in accordance with QCE’s Service PACK. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Investigate and prepare written reports on incidents/medicals that occur during the shift in a timely manner.

Document all incidents and property damage as directed. Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere. Assist other Security Officers as needed. Assist valet parking attendants in controlling traffic when necessary or parking vehicles. Maintain a high level of personal integrity.

Other duties as assigned.

Qualifications

High School Diploma or equivalent, required Must be at least 21 years of age 6 months of security experience, required Knowledge of Casino Security operations, preferred Able to effectively communicate in English via verbal and written. Ability to extended hours, weekends, and holidays Must be able to follow orders and perform under high stress situations Must be able to obtain and maintain an Illinois Gaming License Must have a valid driver’s license WORKING ENVIRONMENT & PHYSICAL EFFORTS The hospitality industry is a 24 Hour 365-day operation.

This position will primarily be indoors in controlled temperatures. Frequent: standing, reaching, pulling, pushing, sitting, kneeling, lifting up to 50 pounds, and with repetitive movement of fingers, legs, arms, and hands Speech and Vision abilities are required. Target Salary Rate: $17.50 per hour