Family Support Navigator II

Family Support Service Navigator II Job Type: Full-time Schedule: Mon-Fri Location: Must live in or near the Pioneer Valley service area Are you looking for meaningful work supporting adults with disabilities and their families in the community? UCP of Western Massachusetts is seeking a Service Navigator to provide care coordination, support, advocacy, and resource navigation for individuals participating in Adult Family Care, Agency with Choice, Supported Living, Head Injury Program, and related community-based services.

This is a largely community-based position that combines case management, family support, and service coordination. The Service Navigator works closely with individuals, families, caregivers, service providers, and community partners to help members access resources, maintain services, achieve personal goals, and remain connected within their communities.

Service Navigator Responsibilities: Coordinate and monitor member services, supports, and referrals to community resources. Develop, implement, and monitor individualized plans of care and service plans. Conduct regular visits with members, caregivers, and families in homes and community settings. Complete assessments, progress notes, documentation, and required program records.

Provide guidance, training, and support to caregivers and direct support staff as required by program regulations. Assist individuals and families in navigating healthcare, disability, housing, and community support systems. Participate in ISP meetings, care planning meetings, and interdisciplinary team meetings. Monitor service delivery and ensure compliance with program requirements and regulations.

Respond to urgent member needs and assist in identifying appropriate resources and supports. Maintain professional communication with members, families, service providers, and funding agencies. Provide transportation or direct support when necessary to meet member needs. Participate in investigations, incident follow-up, and other member-safety activities as required.

Service Navigator Requirements: Bachelor's degree with Social Work license from the Massachusetts Board of Registration in Social Work in good standing and two years of experience working with elderly or disabled adults; OR Bachelor's degree and two years of clinical experience working with the relevant population; OR Associate degree with five years of experience working with the relevant population and eligibility for Mass.

Health approval. Knowledge of community resources, disability services, and human service systems. Strong organizational, documentation, problem-solving, and time-management skills. Ability to work independently while managing multiple priorities and deadlines. Strong written and verbal communication skills. Ability to maintain confidentiality, professional boundaries, and cultural competence.

Ability to maintain Adult CPR and First Aid certification (training provided). Ability to establish and maintain a home office workspace. Comfortable using Microsoft Office, email, Zoom, and other remote applications. Ability to work a flexible schedule as needed to meet member needs. Must have a valid unrestricted driver's license, proof of insurance, and access to a private vehicle for travel throughout the service area.

Must possess a cell phone capable of installing an approved MFA security app for communication and emergencies. Negative Mantoux TB test or clear chest x-ray. Must pass CORI, SORI, DPPC, and national fingerprint background checks. Service Navigator Benefits Medical, dental and vision insurance after one month of employment Generous time off policy 403(b) retirement program with agency match after one year Mileage reimbursement Tuition remission program May quality for student loan reimbursement Employee referral program and more!

About Us

As part of the UCP affiliate network, UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. UCP has offices throughout western Massachusetts and is COA accredited.

UCP of Western MA is guided by a set of core principles

• Respect, Integrity, Communication, and Empathy. Our team is dedicated to providing a "Life Without Limits" for people with differing abilities, and we are seeking a motivated and talented individual who shares our commitment to these principles to join us in our mission. Learn more at http://ucpwma.org.