Cashier/ Host

Job description Role Summary The Cashier / Host is a guest-facing position responsible for greeting guests, managing seating, handling payments, and ensuring a positive and smooth dining experience. This role is a key part of the Front of House (FOH) team and represents the restaurant’s first and last point of contact with guests.

Key Responsibilities

• Greet guests in a friendly and professional manner
• Manage guest seating, waitlists, and reservations
• Process cash, credit card, and digital payments accurately
• Answer guest questions regarding the menu and restaurant policies
• Coordinate with servers and kitchen staff to ensure smooth service flow
• Handle takeout and delivery orders when needed
• Maintain cleanliness and organization of the front-of-house area
• Resolve guest concerns politely and escalate issues when necessary
• Follow all company policies, safety, and sanitation standards Work Experience
• Prior experience in a restaurant, cashier, or customer service role preferred
• Experience with POS systems is a plus, but training will be provided
• Experience in a fast-paced environment is helpful Education
• High school diploma or equivalent preferred
• No formal education required Skills & Qualifications
• Excellent customer service and communication skills
• Friendly, professional, and positive attitude
• Strong attention to detail and accuracy when handling payments
• Ability to multitask and work efficiently in a fast-paced environment
• Reliable, punctual, and responsible
• Ability to stand for extended periods and lift light items if needed
• Authorization to work in the United States Welcome to Happy Lamb, your gateway to the finest inner-Mongolian-style hot pot experience. Immerse yourself in a culinary journey where our rich broths, premium meats, and lively atmosphere will heighten all your senses. HAPPY LAMB IS RENOWNED FOR ITS 8 HOUR BONE MARROW BROTH, ITS PREMIUM SELECTION OF LAMB OFFERINGS, AND ITS "NO DIPPING" APPROACH TO HOT POT. AS THE PIONEERS IN THE SPACE, HAPPY LAMB HAS PLAYED A PIVOTAL ROLE IN SHARING THE JOY OF HOT POT ACROSS BORDERS. TODAY, THE RESTAURANT BRAND HAS OVER 100 LOCATIONS IN 11 COUNTRIES WORLDWIDE.