Lead Emergency Services Technician

As a Lead Emergency Services Technician – Water Mitigation, you are a front-line responder and team leader in water-related emergencies. Reporting directly to the Emergency Services Manager, you’ll guide and support technicians in executing restoration tasks with precision, while ensuring compliance with safety and regulatory standards.

This role requires both hands-on expertise and leadership skills, as you will model best practices, mentor junior team members, and help coordinate on-site response efforts with professionalism and composure.

Key Responsibilities

• Lead water mitigation projects from initial response to full completion.
• Manage emergency services with professionalism and urgency.
• Work directly with insurers, adjusters, and commercial property managers to clearly explain mitigation processes and project scope.
• Utilize project management software DASH -(Mica), including documentation, notes, and billing workflows.
• Perform thorough site photography, scoping, and documentation.
• Apply technical tools such as Docu. Sketch and MATTERPORT Full View Photos for accurate project records.
• Follow industry best practices and IICRC standards for drying and restoration.
• Maintain detailed project notes in company systems to support estimating and billing.
• Mentor and guide team members in proper mitigation methodology and communication practices.
• Minimum 3 years of hands-on experience in water mitigation (residential & commercial).
• Full IICRC Certification in water damage restoration.
• Strong working knowledge of insurance restoration losses process and documentation for claims.
• Skilled in photography, project scoping, Docu. Sketch, and Matterport reporting.
• Excellent communication skills with the ability to explain mitigation Physical Requirements The Lead Emergency Services Technician must be in good physical health, capable of meeting medical and physical examination standards (including drug screening) and respirator clearance. This role requires stamina to perform and supervise restoration work safely and effectively, including:
• Occasional climbing of stairs, ladders, and slopes.
• Frequent grasping and handling of tools and equipment.
• Periodic kneeling for field assessments.
• Frequent standing and walking across varied job sites.
• Regular lifting/carrying of 26–50 pounds and pushing/pulling of similar loads.