Casino Host- Reno, NV

Provide high-level guest service and implement special programs for eligible guests to increase guest satisfaction and rated play. Maintains ongoing knowledge of all casino events and promotional activities Evaluates guests’ play to issue comps Maintains and manages a designated block of guests Utilizes programs to increase rated play in table games and slots Communicates with guests regarding available services, promotions, and special events Reviews departmental activity with Executive Host and Director of Marketing Facilitate communication between guests and other departments when necessary Maintains strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information Prepares and delivers reports as needed Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned A Bachelor’s degree in a business-related field, at least 2 years of experience in the sales or marketing field, or the equivalent combination of education and experience is preferred Gaming industry experience is strongly preferred Ability to obtain a valid state gaming license ADDITIONAL REQUIREMENTS Ability to stand, sit and walk for long periods of time Work environment may include smoke and variable temperature, lighting and noise levels Must possess excellent communications and guest service skills Must be able to work flexible hours, including late nights, weekends, holidays, and overtime Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English.

Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.