Senior Manager, Technology Financial Operations

Why Ryan? Hybrid Work Options Award-Winning Culture Generous Personal Time Off (PTO) Benefits 14-Weeks of 100% Paid Leave for New Parents (Adoption Included) Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement Benefits Eligibility Effective Day One 401K with Employer Match Tuition Reimbursement After One Year of Service Fertility Assistance Program Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service The Senior Manager, Technology Financial Operations serves as the financial operational leader for Technology Financial Operations within Ryan’s Global Technology organization.

The role is responsible for strengthening financial planning, forecasting, reporting, procurement activities, vendor and cloud economics, and financial operating discipline to improve visibility, accountability, and decision support across Global Technology. Reporting directly to the President, Global Technology, this role partners closely with Global Technology leadership, FP&A, Procurement, Accounts Payable, Internal Audit, Legal, suppliers, and other cross-functional stakeholders.

The Senior Manager leads recurring financial-management activities, translates complex financial and operational information into actionable business insights, and drives scalable processes, effective controls, and continuous improvement. The scope of this role is Global Technology financial operations. Duties and responsibilities, as they align to Ryan’s Key Results People:

• Leads, coaches, and develops assigned team member(s), including goal setting, regular checkpoints, workload prioritization, performance feedback, development planning, and administrative approvals.
• Builds strong cross-functional partnerships across Global Technology, FP&A, Finance, Procurement, Accounts Payable, Internal Audit, Legal, suppliers, and business stakeholders to drive alignment and timely execution.
• Creates structure and clarity across recurring TFO workstreams, strengthening ownership, documentation, knowledge sharing, backup coverage, and continuity.
• Represents Technology Financial Operations in cross-functional discussions where financial, procurement, and vendor input is required.
• Promotes accountability, sound judgment, collaboration, and continuous improvement within an evolving Global Technology financial environment. Impact on Key Results: Develops an accountable, collaborative team and strong cross-functional partnerships that improve execution, continuity, and financial stewardship across Global Technology. Client:
• Serves as a trusted financial and operational partner to the President, Global Technology and Global Technology leaders, providing timely insight into financial performance, risks, trends, opportunities, and required actions.
• Leads and coordinates Global Technology inputs to the annual operating plan (AOP), ongoing forecasts, monthly P&L reviews, variance research, and related FP&A submissions.
• Prepares, presents, and supports decision-useful financial analysis, bridges, KPIs, dashboards, MOR/QBR materials, and other leadership reporting that connects financial outcomes with operational activity and business priorities.
• Provides financial decision support for proposed investments, business cases, non-AOP requests, prioritization discussions, and other Global Technology leadership needs.
• Improves transparency into vendor commitments, cloud consumption, procurement activity, renewals, and other cost drivers so leaders can make informed resource and investment decisions. Impact on Key Results: Provides Global Technology leadership with clear, timely financial insight and operating visibility that supports planning, prioritization, investment decisions, and accountability. Value:
• Leads financial analysis and management of major Global Technology and cloud spend, including trend analysis, unit economics, commitment management, optimization opportunities, and tracking of realized savings versus underlying growth or consumption changes.
• Partners with DevOps, engineering, Finance, and Global Technology leaders to evaluate cloud cost drivers and improve the economic management of technology platforms and services.
• Develops actionable visibility into strategic vendor spend, including major suppliers such as AWS and Microsoft, and identifies coding, commitment, renewal, funding, and forecast risks.
• Provides leadership oversight for larger or complex technology purchases, renewals, purchase requisitions, purchase orders, blanket POs, and non-legal contract lifecycle activities.
• Oversees Workday REQ/PO quality and governance for Global Technology, including appropriate spend category, project coding, funding, routing, documentation, and recurring review of non-AOP requests.
• Supports escalated invoice, PO, contract, and vendor issues while maintaining clear accountability across Procurement, Accounts Payable, requesters, contract owners, Finance, Legal, and suppliers.
• Supports monthly labor capitalization and other recurring financial processes with appropriate coordination, documentation, and controls.
• Documents, standardizes, and matures TFO processes, including roles, responsibilities, handoffs, decision points, service boundaries, and escalation paths; identifies opportunities to reduce manual effort and automate repeatable work.
• Supports audit readiness, control documentation, policy compliance, and governance activities in partnership with Finance, Internal Audit, Procurement, and other control owners. Impact on Key Results: Improves financial predictability, optimizes Global Technology spend, strengthens purchasing discipline and controls, and creates scalable operating practices that protect and increase business value.

Education and Experience

• Bachelor’s degree in Finance, Accounting, Business, Economics, Technology Management, or a related field; equivalent relevant experience may be considered.
• 8+ years of progressive experience in FP&A, technology finance, financial operations, business operations, procurement, vendor management, or related functions, including demonstrated ownership of complex cross-functional workstreams.
• Demonstrated experience with budgeting, forecasting, variance analysis, management reporting, financial modeling, and executive-level decision support.
• Experience supporting technology cost structures, including cloud, SaaS, infrastructure, software, and/or strategic technology vendors.
• Prior people leadership, team development, or substantial informal leadership experience in a matrixed environment. Computer Skills: To perform this job successfully, an individual must be proficient in Microsoft® Excel, Word, PowerPoint, Outlook, SharePoint, Workday, Adaptive Planning, various AI tools, and Internet navigation and research. Advanced Excel skills and familiarity with cloud cost-management and financial reporting tools are strongly preferred.

Required Skills

• Strong financial planning and analysis skills, including budgeting, forecasting, variance analysis, management reporting, and financial modeling.
• Strong business acumen with the ability to connect financial performance, operational activity, vendor spend, and Global Technology priorities.
• Ability to translate detailed financial and operational data into concise insights, implications, and recommended actions for senior and executive leaders.
• Working knowledge of GAAP principles and their application to technology spending, capitalization, and financial reporting.
• Demonstrated experience with procurement and purchasing processes, including purchase requisitions, purchase orders, contracts, renewals, invoice governance, and vendor administration.
• Strong leadership, communication, influencing, and relationship-management skills with finance and non-finance stakeholders at multiple levels of the organization.
• Ability to bring structure to ambiguity, manage multiple workstreams and competing priorities, exercise sound judgment, and drive issues to resolution.
• Demonstrated process-improvement mindset with experience documenting workflows, strengthening controls, clarifying ownership, improving data quality, and reducing manual effort.

Preferred Skills

• Experience with technology Fin. Ops, cloud economics, SaaS spend, commitment management, or cost optimization.
• Experience with Adaptive Planning, Workday, SharePoint, cloud cost-management platforms, and AI-enabled productivity or analytics tools.
• Experience managing or analyzing large strategic technology vendors such as AWS and Microsoft and supporting audit readiness, financial controls, or governance documentation. Certificates and Licenses:
• No specific certification or license is required. Relevant finance, FP&A, accounting, Fin. Ops, or project-management certification is preferred. Supervisory Responsibilities:
• Directly manages assigned Technology Financial Operations team member(s) and may lead cross-functional workstreams supporting Global Technology financial operations. Equal Opportunity Employer: disability/veteran