Technical Analyst – User Support Services

Job Title: Technical Analyst – User Support Services (OPOR Support 2026) Location: Yarmouth, Nova Scotia Start Date: July 6, 2026 Duration: Contract Work Type: Onsite Industry: Healthcare IT / Desktop Support Job Summary We are currently seeking a Technical Analyst – User Support Services to support a major healthcare technology initiative with the Government of Nova Scotia.

The successful candidate will provide onsite technical support, device deployment, desktop troubleshooting, and end-user assistance within healthcare facilities across the Yarmouth region. This is an excellent opportunity for IT professionals with strong desktop support experience, exceptional customer service skills, and hands-on experience supporting end users in fast-paced environments.

Key Responsibilities

Provide onsite and remote technical support to healthcare staff and end users. Deploy, configure, and support desktops, laptops, peripherals, printers, and accessories. Perform hardware refresh and replacement activities. Image, configure, and deploy new devices. Install, troubleshoot, and maintain software applications.

Diagnose and resolve hardware, software, and network connectivity issues. Support workstation relocations and physical equipment installations. Assemble and configure Workstations on Wheels (WOW Carts). Document support activities, deployments, incidents, and resolutions. Collaborate with project teams, vendors, and healthcare stakeholders.

Assist with technology rollout initiatives and other support-related tasks. Required Qualifications IT Diploma, Computer Systems Technician Diploma, or equivalent post-secondary education. Experience providing onsite desktop and end-user technical support. Strong customer service and communication skills. Experience troubleshooting Windows-based hardware and software issues.

Ability to work independently and prioritize multiple tasks. Comfortable working in hospital and clinical environments. Ability to lift and move computer equipment and workstations. Valid Criminal Record Check (RCMP) or ability to obtain one. Required Healthcare Documentation MMR (Measles, Mumps, Rubella) Tdap (Tetanus, Diphtheria, Pertussis) Varicella (Chickenpox Immunity/Vaccination) Preferred Skills Desktop Support Technical Support Hardware Deployment Device Imaging Windows 10/11 Active Directory Office 365 IT Asset Management Healthcare IT Support Hardware Refresh Projects Service Desk Support Troubleshooting End User Support Apply: Send resume & documents to recruiter@sereneaid.

com Call: 647-794-8009