Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2016 and is a close-knit team of four. Before becoming an agent, I spent 22 years as a State Farm team member, which gave me a deep understanding of the business and a strong foundation in customer care and service excellence. Giving back is a big part of what we do. I’m actively involved with Operation Warrior Resolution, supporting mental health and overall wellness, and work with the Sheriff’s Department on youth education initiatives.

I also enjoy participating in local walks and runs and supporting community events. For our team, we offer PTO, holiday pay, a birthday afternoon off, strong work-life balance, and licensing paid up front to support your growth. Our office culture is laid back, supportive, and focused on delivering exceptional customer experiences.

We’re looking for someone who is detail-oriented, takes pride in their work, and is committed to exceeding customer expectations. A friendly, personable approach is key—someone customers and teammates enjoy working with. If you care about doing things the right way and want to be part of a supportive team, this could be a great fit.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.