Director of Family Services - Longwood

DIRECTOR OF FAMILY SERVICES We are excited to invite a dedicated and experienced Director of Family Services to join our team! Homes for the Homeless (HFH) is searching for a Director of Family Services for our Families w/ Children facility in the Longwood area of the Bronx. As a Director of Family Services, you will aid in our mission of supporting homeless families with children with emotional support, benefits referrals, housing and case management services.

You will be responsible for meeting standards created by the New York City Department of Homeless Services and supporting a team of Case Managers, Housing Specialists and Licensed Social Workers. The Director of Family Services will report to the Facility Administrator. Join us and be a part of an organization that values your contribution and cares deeply for the community we serve.

ABOUT HOMES FOR THE HOMELESS: Homes for the Homeless operates shelters for families experiencing homelessness in NYC. Our family residences are more than just a place to sleep. Families can make the most of their stay through accessing an array of onsite programs. Many of these programs are also available to people living in the local community.

Our goal is to have a positive impact so families can thrive long after they leave our shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise and train Family Services staff to ensure adherence to protocols and performance standards. Conduct weekly case conferences with staff and non-compliant clients. Support staff in engaging clients to follow independent living plans, access benefits, and work toward permanent housing. Collaborate with internal departments to enhance client participation and outcomes.

Oversee housing services, including workshops and exit planning by Housing Specialists. Review and approve case records to ensure compliance with OTDA and DHS guidelines. Ensure clients are referred to appropriate services, including employment, childcare, and substance abuse programs. Maintain partnerships with community agencies and educational institutions.

Address personnel issues and disciplinary actions in coordination with administration. Provide regular reports to facility and central office leadership. Hold weekly team meetings and input monthly supervisory notes. Conduct monthly case audits and maintain critical documentation. Coordinate staff development workshops.

Meet regularly with administration to address client barriers. Supervise Social Workers and oversee their casework. Maintain effective communication and collaboration with DHS.

QUALIFICATIONS

Bachelor’s degree in related field . Must have at least one year of supervisory experience in a shelter setting. Knowledge of DHS and OTDA. Knowledge of CARES, HOMES, CURRENT, and Microsoft Office. Fluency in languages other than English, particularly Spanish strongly preferred. COMPENSATION/EEO: In order to attract and retain a high-performance workforce, Homes for the Homeless offers a dynamic and rewarding work environment, with a focus on ensuring an appropriate work-life balance.

In addition to a competitive salary, full-time permanent employees are eligible for excellent benefits including comprehensive health insurance (including medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, 3 weeks paid vacation, 10 sick days, 3 personal days and 12 paid holidays.

Homes for the Homeless is committed to promoting an inclusive organizational environment of dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equal treatment, and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and gender expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would be in violation of any applicable federal, state, or local law.

SALARY: $76,000 - $78,000