Technical Operations Manager

Technical Operations Manager With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keep things interesting! We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We are looking for a proactive and enthusiastic Technical Operations Manager to join our team at our Charlotte, NC location. In this role, you will serve as a revenue-generating Technician while managing technical resources, addressing product issues, and driving training initiatives to support workforce development. Additionally, you will play a key role in service center operations, including scheduling, warranty administration, and ensuring customer satisfaction.

The ideal candidate is detail-oriented, highly organized, and thrives in a collaborative team environment. We value individuals who are eager to learn and grow, exercise sound judgment, and excel in a fast-paced, dynamic setting. What you’ll be doing: Support the Service Manager in all aspects of service center operations, including Technician and Service Coordinator mentorship, efficient scheduling, warranty administration, work order and WIP management, customer satisfaction, and invoicing.

Promote and maintain a safety-oriented culture by coordinating and executing technical safety training and compliance with company policies and ensuring technicians properly use and maintain PPE. Serve as a revenue-generating Technician with a 50% service call application rate. Provide advanced technical expertise for complex jobs both remotely and on-site as needed.

Oversee warranty work orders for the service center, ensuring accuracy, timely communication, and proper submission, and assist with pre-authorization claims as needed. Lead technical training, development, and mentorship for technicians at the service center. Collaborate with EHS Specialist and Technician Development Manager to create and deliver technical training on generator service and installation, supporting workforce growth and advancement.

Maintain the service center’s library of technical software, service bulletins, technical references documents, and SOP’s. Work closely with Nixon TSC and Rehlko on product-related issues and ensure effective service center communication. Partner with switchgear team to provide support and training, as needed. Support the Rehlko warranty claims process and procedures.

Other duties as assigned. What we’re looking for: 8+ years of generator experience required. KPS Certifications strongly preferred Strong communication skills both written and verbal. Strong leadership skills. Exceptional customer service skills. Strong organizational skills. Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.

Proficient in Microsoft Office Suite of programs