Head of Food and Beverage

Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans.

We are creator-first, audience-focused, tech-forward, globally scaled. Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard. LET’S GO! Warner Bros. Discovery is a global media company and operates some of the best-known entertainment, news, and sports brands in the world.

We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. Our Global Experiences division brings that creative storytelling vision to life with compelling and immersive in-person experiences.

The phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, flagship retail stores in New York and Chicago, magical Harry Potter experiences at Universal Studios Parks and Resorts worldwide, Warner Bros. World Abu Dhabi, along with the popular Friends Experiences and more, deliver high levels of fan engagement, exceptional customer service, and creative interactivity.

The next exciting addition to this collection is Warner Bros. Studio Tour Shanghai

• The Making of Harry Potter, a completely new experience for Harry Potter fans in China. Located in the heart of Shanghai, this indoor attraction will transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning locations, and displaying beautifully crafted props. Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit. ㅤ From the phenomenally successful Warner Bros. Studio Tours in London, Hollywood, and Tokyo, to flagship retail stores in New York, Chicago and Tokyo, the next exciting addition to this collection is Warner Bros. Studio Tour Shanghai
• The Making of Harry Potter, a completely new experience for Harry Potter fans in China. Located in the heart of the city, Warner Bros. Studio Tour Shanghai – The Making of Harry Potter is an indoor attraction designed to transport visitors into the world of filmmaking, revealing production secrets through interactive experiences, showcasing stunning sets, and displaying beautifully crafted props. This new attraction will deliver the Studio Tour values of exceptional customer service, experiences that exceed visitors’ expectations and the very best in Harry Potter retail. Warner Bros. Studio Tour Shanghai will be operated in partnership with Jinjiang International (Holdings) Co., Ltd, a State-Owned Enterprise, ensuring a world-class experience for all who visit. Your New Role – Head of Food and Beverage Duration of role – Full Time Employee Role Reports To – Chief Operations Director Numbers of Subordinates – 250+ (via caterer) Your New Role We are looking for Head of Food and Beverage, who will lead the Food & Beverage (F&B) business at the Warner Bros. Studio Tour Shanghai, overseeing the operations of appointed caterers to drive revenue and exceed guest expectations through best-in-class product quality and an exceptional guest experience. Essential Job Functions Revenue and Service Delivery Ensure revenue targets are achieved by maximising all commercial opportunities. Lead effective commercial management, including developing sales forecasts and implementing positive, well-documented action plans to maximise profit. Ensure appointed caterers’ activities are delivered in line with Warner Bros. Studio Tour Shanghai guidelines and agreed service standards. Analyse and interpret business data and guest feedback (including review comments) to continuously enhance the product offering and service delivery. Support the development of new revenue streams, business opportunities, and F&B initiatives connected to events and guest activations. Partner with the Event Sales team to ensure all events are planned and delivered to the highest standards, driving guest satisfaction and positive word-of-mouth. People Lead, motivate, and develop the leadership team and staff employed by appointed caterers to deliver the highest levels of service and revenue performance. Lead and monitor Health and Safety policies and procedures to maintain a safe and clean environment for staff and visitors. Oversee manpower planning, scheduling, and rosters to ensure staffing levels are aligned to forecasted attendance. Strategically manage staff training content and frequency to ensure the team are fully equipped to meet visitor needs and deliver optimum service standards, as well as to support the performance and development of direct reports. Support effective after-sales service to maintain customer loyalty and satisfaction. Take responsibility for personal development through one-to-one coaching with the line manager. Product Innovation Drive continuous improvement in the F&B product offering and services to meet the needs of visitors. Maximise margins through cost management and effective pricing to improve financial outcomes for appointed caterers and Warner Bros. Studio Tour Shanghai (WBSTS). Partner with the Event Sales team to develop and explore new ideas and product offerings for events, including corporate, social, and government-led activities. Manage and administer brand approvals for products and services, including regular coordination with colleagues in the Global Franchise Development team. Monitor stock levels held by caterers and proactively identify and resolve potential out-of-stock risks. Ensure outlets are visually merchandised to the highest standards, with correct signage and POS materials used across all locations. Administration Compile information and prepare reports with a high level of accuracy. Ensure administrative processes are complete, accurate, and up to date. Manage and authorise purchase orders in accordance with WBSTS policy. Duty Management Act as Building Controller during event activities, with responsibility for the site, Health & Safety for the tour and guests, and operational activity during event delivery. Support the WBSTS team as part of the duty management team (within a seven-day rota, including weekends and evenings). Participate in Studio Tour cover as required, including weekends, bank holidays, school holiday periods, and late-evening coverage, in rotation with other team members.

Education

and Skills College degree or equivalent experience. Minimum 10+ years of experience in food & beverage team management, with at least 3 years in a Senior Manager role. A background in leisure & entertainment, hospitality, or catering service industries is highly preferred. Strong communication and coordination skills, able to work seamlessly with outsourced F&B teams, suppliers, visitors and other departments to coordinate resources effectively.

Proficient in F&B service processes and safety rules, able to spot and resolve hidden safety risks, properly handle customer complaints to protect the company's brand image. Expert in F&B cost control, budgeting and financial management. Strong data analysis and decision-making skills, able to propose and implement effective improvement measures.

Excellent leadership and team management experience, able to effectively motivate internal and outsourced team members to improve team performance. Strong stress resistance and problem-solving skills, able to respond quickly and properly handle the emergencies. Native-level Mandarin and business-level English are required.

Shanghai Joint Venture Employment: Please note that this position is employed through Warner Bros. Discovery’s joint venture with Jin Jiang International (Holdings) Co., Ltd. The joint venture entity is Shanghai WB Jinjiang Studio Tour Co., Ltd. Successful candidates will be hired by the joint venture company and assigned to work with Warner Bros.

Discovery as required for this project. About Skydance Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Some Important Details We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.

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