Front Office Supervisor

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team! We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests. At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment! As the Front Desk Supervisor you will… Develop and maintain positive working relationships with others, supporting the team to reach common goals Assist FOM in all areas to ensure a correct and smoothly-operating department.

Listen and respond appropriately to the concerns of other employees and guests. Assist with hiring and coaching staff Serve as a role model in all areas, promoting uniform standards and good practice Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.

Compile, copy, sort, and file records of office activities, business transactions, and other activities. Speak with others using clear and professional language including appropriate telephone etiquette. A successful Front Desk Supervisor is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Knowledge of Opera is preferred but not essential In return for your hard work, the Front Desk Supervisor will receive… Discounted stays at over 7,300 hotels worldwide! Discounted food & drink in all our restaurants and bars Discounts for your friends and family Free use of Leisure Club facilities Wellness and mental health programmes 20 Holiday day Double pay for bank holidays Gratuities World class training and development Unlimited career opportunities (internationally and locally) Discounted cinema tickets Staff parties Free meal on shift Free car parking Service awards and recognition gifts Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.