Front Desk Staff

Front Desk Staff Boys & Girls Clubs of Weld County PRIMARY FUNCTION The Front Desk Staff member serves as the first point of contact for members, families, and visitors at the Boys & Girls Clubs of Weld County. This position is responsible for maintaining a welcoming, professional, and safe front entry environment while supporting daily club operations.

The Front Desk Staff ensures accurate member check-in/out, provides information to families, assists with administrative tasks, and supports overall club safety and organization. Front Desk Staff may work in a Club serving up to 100 youth (ages 6–18) daily. Must be 21 years or older. Job Status: Part-Time School Year: Monday–Friday, 2:00 pm–7:00 pm (some flexibility), 20-25 hours a week.

Summer: Monday–Friday, 8-hour shift Pay Range: Starting at $18.00 per hour , depending on experience KEY ROLES (Essential Job Responsibilities) Create a welcoming and friendly environment for youth, families, and visitors Build supportive and professional relationships with members and parents Ensure all members are properly checked in and checked out Maintain accurate records and updated member information Communicate club expectations and provide helpful information Uphold all safety and security procedures Keep the front desk and entryway clean, organized, and professional Help run programs and activities as needed Monitor bathroom passes Additional Responsibilities Membership & Front Desk Operations Greet and assist members, parents, and visitors Monitor entry/exit to ensure only authorized individuals enter the Club Answer phones, direct calls, and provide accurate program information Update member information and attendance in the MTS system Track daily membership numbers and communicate needs to staff Assist with parent communication, schedules, and sign-out procedures Administrative Support Assist with filing, documentation, and basic clerical tasks Help maintain office supplies and organization Support staff and leadership with communication or operational needs Safety & Behavior Support Ensure members follow safety expectations when entering/exiting Report concerns or incidents to Club leadership promptly Support overall club safety by monitoring the lobby area We Offer An opportunity to positively impact local youth and families A supportive team environment Personal and professional development opportunities A fun and engaging workplace Flexible scheduling Training in youth development and Club operations SKILLS/KNOWLEDGE REQUIRED High School diploma or GED Experience working with children or in a customer service/administrative role Strong communication and customer service skills Ability to remain organized, calm, and professional Basic computer skills; ability to learn MTS and internal systems Ability to manage multiple tasks in a busy environment Must pass a Criminal Background Check & Drug Test Training Requirements Boys & Girls Club Basics & Safety 101 completed within the first week of hire 30-Day: Complete Milestone 1 trainings 60-Day: Complete Milestone 2 trainings Attend monthly trainings for positive youth development and Club operations