Estates Manager

We are looking for an Estates Manager to assist in the management of the residential freeholds and associated assets through performance monitoring of the managing agents. Successful candidate will be responsible for ensuring the service and experience that they deliver to our customers is exceptional, as well as mitigating the company’s business risk as freeholder/Director of the Residents' Management Company, whilst ensuring the customer remains at the heart of our decisions.

The portfolio consists of a diverse range of developments from green field traditional housing schemes to urban regeneration projects. Assisting in the ongoing monitoring of managing agent performance through: Site Visits Quarterly presentations Annual managing agent performance audits Production of Estate Management information for reporting to the Head of Estate Management.

Managing block handovers to the managing agent and assisting with the collation of hand over information. Monitoring statutory inspections and ensuing these are completed, updated and recorded. Monitoring Health and Safety Inspections and Action plans and ensuring these are completed, updated and recorded. Monitoring financial ‘health’ of service charge funds including reviewing arrears and capital expenditure projects.

Reviewing service charge accounts and budgets prior to approval. Dealing with applications for consents from customers, controlling the process and ensuring that these are dealt with in a timely manner. Sales/ Build/ Estate Management/ Customer Service team meetings. All other duties as required by the Head of Estate Management.

Experience working in Leasehold Property Management. Ideally AIRPM (minimum) qualified. Demonstrated understanding of landlord and tenant legislation, health & safety, and other applicable legislation. Excellent understanding of the RICS Code of Practice and industry guidelines. Customer focused. 25 days annual leave, increasing with service to 33 days.

Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life assurance. The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm. Internal applicants: If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.