Technical Expert Frankfurt

Who are we? AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION! At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology.

If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you! Job objective: Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.

Roles and responsibilities: Technical Support

• Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.
• Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.
• Detection and reporting of new incidents through the channels defined by the company.
• Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.
• Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc. ATS
• Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.
• Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.
• Keep track of service visits.
• Monitor the quality of service of the ATS network with customers.
• Organization of regular webinars to update ATS knowledge, needs, work reports, etc.
• Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc.. Training
• Strengthen customer training (for example, through specific events) in collaboration with the sales network.
• Strengthen training for internal teams.
• Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.
• Collaboration with the training department to prepare training content. Quality
• Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)
• Collaboration with the rest of the company's departments to find solutions to customer incidents. Basic education required Essential: Higher-level vocational training in Electronics or similar. Specific knowledge Essential: Knowledge of electronics. Desirable: Knowledge of air conditioning/HVAC. Minimum experience 1 year of previous experience in a similar position is desirable. Other specific job requirements Usual place of residence: Fráncfort On-site position Essential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and German . If you share our values and love what we do, we want to meet you! Apply now and help us build the future of smart comfort.