Medical Front Desk Receptionist

About Luckycharm Primary Care Luckycharm Primary Care is a physician-led adult primary care clinic in Longview, Texas, led by Dr. Uchenne Mbaraonye, DO. We offer adult primary care, internal medicine, and osteopathic medicine in person and by telemedicine, with Direct Primary Care (DPC) membership, insurance, and self-pay options.

We're a small, growing team, and our front desk sets the tone for every visit. Schedule Part-time and full-time positions available. Clinic hours are Monday–Friday, 8:30 AM–5:00 PM (staff lunch 12:00–1:00 PM). No weekends.

What you'll do

Greet every patient warmly and manage check-in and check-out Answer phones, return messages, and schedule appointments in the EHR Register new patients and keep demographics and intake forms accurate Verify insurance eligibility and collect copays, self-pay, and membership payments Explain our DPC membership, insurance, and self-pay options clearly Coordinate referrals, prior authorizations, and medical records requests Schedule telemedicine visits and help patients sign up for the patient portal Keep the waiting area tidy and welcoming Protect patient privacy and follow HIPAA in every interaction Requirements High school diploma or equivalent Friendly, professional phone and customer service skills Comfortable with computers and scheduling or EHR software Dependable attendance and punctuality.

You'll confirm your start date and be on time for every shift. Able to work weekday shifts on site in Longview Preferred qualifications 1+ year of front desk experience in a medical office Fluent in English and Spanish (bilingual candidates are strongly encouraged to apply) Insurance verification, eligibility checks, and payment collection experience Familiarity with Elation or a similar EHR Why work with us Weekday-only hours, no weekends A small, supportive team where you know patients and coworkers by name Physician-led practice with modern tools: EHR, online booking, and telemedicine Room to grow, with on-the-job training and cross-training opportunities Questions?

Email [email protected] or call (903) 488-CARE. Luckycharm Primary Care is an equal opportunity employer.