Guest Experience Supervisor - Full Time

The Guest Experience Supervisor leads the delivery of exceptional guest service experiences by overseeing the Guest Services team, including Guest Ambassadors, Guest Concierge, coat check, lost and found, and event ushering functions. This role is responsible for team leadership, workforce planning, guest service program delivery, service recovery, operational readiness, and event execution, while ensuring service excellence across all guest-facing environments.

The position also plays a key leadership role in major event operations, including Calgary Stampede activation, recruitment, workforce deployment, operational planning, and day-to-day execution, while continuously improving guest experiences through data analysis, stakeholder collaboration, and proactive problem-solving.