ICC Wales - Casual Conference & Banqueting Team Leader

International Convention Centre Wales Job Description and Person Specification DEPARTMENT Operations POSITION Conference Banqueting Team Leader GRADE Casual REPORTS TO Assistant Bars Manager, Bars Manager. Note: This job description in no way states or implies that those duties listed below are the only ones to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their Senior Manager.

POSITION OVERVIEW

To Support the business overview of the Resort and the operations of the Convention Centre by providing a highly professional and efficient standard of service to our customers GENERAL Responsible for helping to maintain a customer-focused culture which support the values expressed in the Resort Ambition and the Resort’s business goals of profitability and service quality.

Establishes and maintain effective and positive relationships within the team as well as other departments. Complies with the resort’s Health and safety, Hygiene policies as well as all other resort policies and procedures. Report all situations that may present a danger to guests or staff immediately to the relevant people and take action to rectify the situation if possible. 5. To ensure that resources are used effectively, minimising waste to protect our environment and to reduce costs. To perform related duties and special assignments as and when required. JOB FUNCTIONS Communication Employees are encouraged to take a lively interest in the activities of the company and, should there be anything on which you have insufficient information or where you are unsure, should ask your immediate line manager. Employees are encouraged to ask questions and to speak to each other. Budgets Maintains an understanding and acceptance of the monthly budgets and a motivation to achieving these. Standards Maintains an understanding of the standards set and expected for the Department and is responsible for the enforcement of these standards through associated job requirements. Controls Maintains an understanding of the controls in place that monitor performance of the Department. Structure Respects the organisational structure in place and the duties and responsibilities of all team members. Conducts yourself professionally and with respect for the professionalism of all other team members and the roles they play in achieving the departmental objectives. Team Ensuring you are trained in all relevant courses applicable to your position and remains passionate about achieving the ultimate internal/external customer experience. Delivery Responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department. Responsible for all stock and the care and control of all professional equipment within your working environment. Responsible for the cleanliness and presentation within your working environment in accordance with set standards. Participates in monthly audits and checks on all equipment to verify its location and ensure its full, safe operation. Responsible for escalating any complaints to the Department Manager immediately, providing full details. Works with Asst Bars Manager and Bars Manager to ensure sufficient staff and equipment resources for each shift. Assists with briefings and delegation of duties to the teams. Maintains good working knowledge of all product lines. Maintains a working knowledge of the POS system and diary system within the venue, Responsible for leading shifts and teams in the set up, service and clear down of bars/portable bars. Ensures team members complete all closing duties before they sign out Reports for duty properly dressed in the assigned uniform and well-groomed according to the standards laid down by the venue. Maintains an up-to-date knowledge of all venue facilities and events, in order to promote the venue to guests and visitors, as well as answer their questions. Meets and greets all arriving and departing guests according to venue standards. Attends briefings and any training sessions as requested. Establishes and maintains effective and positive relationships with his/her own team as well as with other departments Ensures that resources are used effectively, minimising waste to protect our environment and minimise costs incurred through breakage, loss and excessive use of chemicals. To frequently assistant with stocktake and glassware reporting and procedures Responsible for the cleanliness of all equipment used at the side stations to serve the guests. Ensures that all mis-en-place is correctly prepared and in place before the service begins. Assist the Manager Supervisor in the coaching leadership of the team, to make sure of fast, efficient and courteous service. In the absence of the Manager and Supervisor will be responsible for cashing up, log book Completion, staff hours recording and closing procedures. Constantly monitors the guests in order to anticipate their needs. Communicates effectively with his/her supervisor re: guest feedback, to ensure all complaints are handled promptly and to the satisfaction of the guest. Ensures all service and back-areas are well stocked and clean. Complies with ICC Wales Health, Fire and Safety, Hygiene Policies as well as all other venue policies and procedures. Reports all situations, which may represent a danger to guests or staff, immediately, to his/her supervisor, and takes action to rectify the situation, if possible. Ensures that resources are used effectively, minimising waste to protect our environment and minimise costs incurred through breakage, loss and excessive use of chemicals. Performs related duties and special assignments as and when required. Training Responsible for attending all required training as scheduled. Leadership Maintains an understanding of the departmental objectives and contributes to a positive team environment, focussed on achieving the ultimate Department experience. Is present for all briefings and debriefs conducted by the Supervisor on duty. Team Building Responsible for contributing to team building sessions both within and outside the resort. Checking Contributes to the gathering of information as directed by the Department Manager including customer feedback, staff feedback, financial performance and any other as required. Evaluation Contribute to compiling periodic reports based on the checking process. Contributes to the analysis of information gathered and in proposing changes within the department. Innovation Supports the implementing of changes to ensure continuous innovations and improvements are made within the department.