Maintenance Operative

About The Role

Atlas Workplace Services | Central London Salary: £38,000 per annum Hours: 40 hours per week Standard Hours: 8:30am to 5:30pm Shift Pattern: 7-week rota including evening and weekend shifts (approximately 1 in 7. Location: Central London Be Part of London's World-Class Theatre Estate We are seeking a skilled and customer-focused Maintenance Operative to help maintain some exceptional buildings and support the delivery of world-class experiences. This is far more than a traditional maintenance role. You will be the first response to all maintenance issues, acting as the client's trusted eyes and ears on site, identifying risks, resolving issues, and ensuring the highest standards of presentation, safety, and compliance are maintained at all times. Working within a live enterainment environment requires professionalism, attention to detail, and pride in delivering high-quality workmanship. Every repair, inspection, and maintenance task contributes directly to the smooth operation of some of London's most renowned venues. Experience within a theatre, entertainment, hospitality, or high-profile customer environment would be highly advantageous. The Role As a Maintenance Operative, you will deliver planned preventative maintenance (PPM), reactive repairs, compliance activities, and minor works across the theatre portfolio. You will build strong relationships with client representatives and theatre teams, ensuring excellent communication and service delivery at every stage. You will take ownership of your sites, proactively identifying maintenance concerns and escalating issues where required, helping to protect the integrity and reputation of these prestigious venues.

Key Responsibilities

Client & Service Delivery Act as the first response to maintenance issues across the theatre estate, serving as the client's trusted eyes and ears on site. Build strong relationships with theatre teams and stakeholders, providing clear communication and regular updates. Deliver exceptional customer service while maintaining the high standards expected within a prestigious live theatre environment.

Maintenance & Compliance Carry out planned preventative maintenance (PPM), reactive repairs, and minor works across the portfolio. Support statutory compliance requirements and ensure all work is completed safely, efficiently, and in line with Atlas standards and service level agreements. Identify opportunities for improvement and proactively report building issues before they impact operations.

Systems & Coordination Accurately manage work orders, asset information, and time records using the Maximo CAFM system. Liaise with managers, schedulers, subcontractors, and client representatives to ensure seamless service delivery. Support minor works by identifying material and labour requirements where required. Technical Maintenance Activities Undertake a broad range of fabric and plumbing repairs, including carpentry, door hardware, sanitaryware, drainage systems, and general building maintenance.

Complete routine inspections and compliance tasks, including water hygiene, roof and façade checks, filter cleaning, drainage inspections, and other PPM activities. Maintain the appearance, functionality, and safety of theatre facilities to the highest standard.

About You

What We're Looking For Experience in building maintenance, facilities management, or a similar environment. Strong all-round maintenance skills across fabric and basic plumbing disciplines. Excellent problem-solving abilities and a proactive approach. A customer-focused mindset with strong communication skills. Ability to work independently and manage priorities effectively.

Comfortable working within a high-profile, customer-facing environment. Theatre, entertainment, hospitality, or heritage building experience is desirable but not essential. Desirable Qualifications & Experience Experience working within a theatre, live entertainment, hospitality, heritage, or other high-profile customer-facing environment where attention to detail and exceptionally high maintenance standards are essential.

Previous experience supporting listed or historic buildings. Knowledge of CAFM systems such as Maximo.

Basic qualifications

or training in building maintenance, fabric repairs, or plumbing disciplines. Experience working within facilities management or a customer-focused maintenance role. About The Company At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first—those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile. As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success.

Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.