Customer Service Representative

Customer Service Representative 3514747 Hourly pay: $28/hr Worksite: Leading medical institution (Los Angeles, CA 90024

• Onsite) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 6 Month Assignment A leading medical institution is seeking a Customer Service Representative to handle patient account inquiries, collections, and refunds in a high-volume healthcare call center. Customer Service Representative Responsibilities: Handle inbound and outbound calls in a call center environment, addressing and resolving patient account concerns and patient collections. Identify patient overpayments based on explanations of benefits, and accurately process refunds, transfer requests, and account reconciliations. Document patient accounts indicating resolution or escalation to the next level, keeping clear records of all actions taken. Perform duties in the call center and patient accounting systems (Epic), using appropriate codes for patient concerns and routing follow-ups to the appropriate work queues. Customer Service Representative Qualifications: 3+ years of customer service experience within a hospital or healthcare setting. General knowledge of patient financial responsibilities. Familiarity with electronic health record systems, particularly Epic, is preferred. Shift: Monday to Friday, 7:30 AM to 5:30 PM. (H)