Retail Attendant (Full Time Term)

Employer: Turner Enterprises Management, LLC Position: Retail Attendant Location: Vermejo Reserve – Raton, NM Type: Full Time Term / Hourly / Non-Exempt / Benefits Eligible Housing: Yes Anticipated Start Date: March 2027 Are you an experienced retail professional with a passion for merchandising, retail operations, and delivering exceptional guest experiences?

Have you dreamed of working in a world-class hospitality setting surrounded by the natural beauty of northern New Mexico? At Ted Turner Reserves , we connect people with nature by providing one-of-a-kind outdoor experiences in luxury settings, and we’re looking for passionate, enthusiastic individuals to be a part of our growing team.

Our premier Reserve, Vermejo , is currently seeking a Retail Attendant to work in our Company Store, manage inventory and merchandising, and deliver exceptional guest service while supporting the Reserve's luxury hospitality standards. ABOUT THE POSITION As the Retail Attendant, you will be responsible for the daily operations of the Company Store at Vermejo.

This position combines retail operations, merchandise management, financial oversight in collaboration with the Rooms Department Manager, and personalized guest service. You will maintain accurate inventory and financial records, oversee merchandise selection and presentation, and identify opportunities to increase retail revenue.

You will also collaborate with the Rooms Department and other teams to support special events, guest requests, and operational needs throughout the Reserve. You will also be responsible for: Overseeing daily Company Store operations while maintaining a professional, welcoming retail environment and exceptional guest service standards.

Managing retail transactions in Lightspeed, ensuring accurate financial records, and transferring data to Maestro. Curating merchandise that appeals to Vermejo guests and reflects the Vermejo Park Reserve and Ted Turner Reserves brands. Creating eye-catching merchandise displays that maximize available retail space and profitability.

Monitoring inventory levels, merchandise turnover, and purchasing needs to maintain appropriate stock levels while minimizing excess inventory. Completing biannual merchandise inventories and ensuring accurate accounting and control of retail merchandise. Identifying opportunities to increase Reserve revenue through effective sales techniques, upselling, and guest engagement.

Overseeing, coordinating, and performing retail sales transactions and cash management activities. Monitoring cash register transactions, resolving discrepancies, reconciling and recording cash receipts for deposit, and preparing sales reports. Monitoring retail sales performance, identifying opportunities for revenue growth, and communicating financial or operational concerns to department leadership.

Ensuring vendor invoices are processed accurately and paid in a timely manner. Supporting the execution of special events, holiday events, group activities, and vendor and supplier interactions, including coordinating welcome gifts and departure gifts. Collaborating with departments to coordinate the purchase of uniforms for Vermejo hospitality staff.

Reviewing Company Store policies and procedures periodically and recommending additions or adjustments as needed. Responding to guest inquiries and resolving concerns, escalating issues to the Rooms Department Manager or Hospitality Division Manager as appropriate. Coordinating shipping and delivery of merchandise and other items to guests.

Monitoring store cleanliness and ensuring equipment and facilities remain in good repair while maintaining employee and guest safety standards. Providing Front Desk coverage and assisting with reservation calls as needed. Collaborating with the Rooms Department Manager on special projects and operational priorities. Maintaining compliance with all applicable Company and Reserve policies and procedures.

Working evenings, weekends, holidays, and extended hours as operational needs require. Performing other duties as assigned. YOUR QUALIFICATIONS Essential: Minimum of two years of experience in retail operations, including merchandising, sales, and customer service. Knowledge of retail financial operations, including cash management, budgeting, sales reconciliation, and reporting.

Proficiency with computerized point-of-sale (POS) systems, inventory management software, and basic reporting tools. Strong communication, organizational, and problem-solving skills, with a commitment to exceptional guest service. Ability to read, understand, follow, and enforce workplace safety procedures. Flexibility to work evenings, weekends, holidays, and extended hours as operational needs require.

If the position requires operating a vehicle, you must possess a valid driver’s license or be able to obtain one within 30 days of employment. Your driving record must meet the standards and requirements of the Company and the Company’s insurance provider. You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Preferred: High school diploma or GED. Experience working in a luxury hotel or resort setting. Experience using Lightspeed and Maestro, or similar retail and hospitality management systems. YOUR QUALITIES You're alert, friendly, and eager to assist guests politely and promptly. You demonstrate genuine care and compassion for guests and team members, both within and outside your department.

You place a high priority on supporting coworkers and fostering a positive, collaborative working environment. You speak positively and respectfully about colleagues within and outside your department. You're self-directed, energetic, motivated, and capable of managing multiple responsibilities. You're creative, adaptable, and willing to work within the resort's established philosophy and service standards.

You demonstrate sound judgment, integrity, and attention to detail in your daily responsibilities. You maintain clean, organized, and safe working environments. You conduct yourself professionally both in and outside the workplace. EMPLOYEE BENEFITS & PERKS The Company offers full-time employees an elite benefits package, including medical dental and vision insurance, basic life insurance, short term disability, 401(k) plan with matching contributions, paid time off and paid holidays.

ACCOMMODATIONS This position will require you to live on Vermejo headquarters, located approximately 40 miles from the closest town (Raton, NM). Vermejo’s location is approximately 4.5 hours’ drive south of Denver or 4.5 hours’ drive north of Albuquerque. Vermejo offers single- and double-bedroom dorm room style company housing (subject to availability).

You may be subject to sharing a room with one other employee depending on the availability of a single dorm room. Due to Vermejo's remote location, employees should be comfortable living and working in an isolated mountain environment with limited access to shopping, dining, and other services. You will need to provide or arrange for your own transportation to and from Raton for personal supplies.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT On a regular basis, you can expect to: Stand, walk, use hands and fingers to handle or feel objects, reach with hands and arms, stoop, bend, kneel, crouch, crawl, and communicate verbally. Lift and/or move up to 50 pounds. Perform retail activities, including handling merchandise, stocking inventory, organizing displays, and assisting guests.

Operate computerized cash registers and other retail equipment. Remain on your feet for extended periods while performing Company Store responsibilities. Maintain cleanliness, organization, and safety throughout the retail environment. Work extended hours, including evenings, weekends, and holidays, as operational needs require.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. You may be exposed to wet or humid conditions, moving mechanical equipment, fumes or airborne particles, outdoor weather conditions, extreme heat, chemicals, vibration, and moderate to high noise levels.

The physical demands described above are representative of those that must be met to successfully perform the essential functions of this job, and the work environment characteristics are representative of those you may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Accommodation inquiries must be made to the Company’s Human Resources Department for consideration. Turner Enterprises Management, LLC is an Equal Opportunity Employer and a Smoke Free/Drug-Free Workplace. For more information, visit https://tedturnerreserves.com/careers/ .