Case Management Specialist

Job Details: Job Location: 665 Southeast

• Houston, TX, Position Type: Full-Time, Education Level: Bachelors Deg. or Equivalent Experience, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community & Social Resources, About Baker. Ripley We are a team of compassionate, driven individuals who lead with our hearts. Baker. Ripley employees impact the lives of more than half a million people every year through our community development work, which has inspired and supported our Neighbors for more than a century. We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute. Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity. About the Role. The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success. The Specialist maintains detailed and timely documentation, conducts monthly contact sessions, verifies post-exit outcomes, and ensures customers are connected to the appropriate Workforce Solutions staff or community partners. Through consistent follow-up, strong communication, and a customer-centered approach, the Case Management Specialist plays a critical role in supporting customers’ career advancement and program completion.

Key Responsibilities

Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit Track customers’ progress on their education, training, or career plans and identify barriers that may impact completion or employment outcomes.

Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification. Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Qualifications

2–4 years of experience in case management, workforce development, social services, or a related field Experience in case management, workforce development, social services, or a related field preferred