Part-Time Technician

Compensation

$15.00 - $15.00 Position Summary: Hiring compensation range: $15.00 hourly depending on qualifications.

Job Summary

The Brandon Campus is seeking a Part-Time Student Services Technician to provide essential administrative and student support services, with a primary focus on ensuring continuity of the First-Time Hawk Orientation program. This position will serve as a backup presenter and facilitator when the full-time Orientation Specialist is unavailable, helping ensure that incoming students receive timely and consistent orientation services.

Additionally, the technician will support daily operations within Student Services by assisting students with registration, password resets, Hillsborough College applications, student forms, and other enrollment-related activities. The position is designed to improve operational efficiency, reduce student wait times, and enhance the overall student experience.

Job Duties: Present and facilitate First-Time Hawk Orientation sessions when the full-time Orientation Specialist is unavailable. Assist with preparing orientation materials, presentations, student communications, and attendance records. Guide incoming students through college resources, enrollment requirements, academic expectations, and available student support services.

Provide additional orientation coverage during peak enrollment periods as needed. Assist students with course registration and navigating Workday Student. Support students with password resets, account access, and multifactor authentication troubleshooting. Assist prospective students with completing and submitting Hillsborough College admission applications.

Guide students through completing and submitting Student Forms using the Etrieve platform. Assist with general enrollment questions, student record inquiries, and basic registration troubleshooting. Provide support with student intake, customer service, and administrative tasks in the Brandon Welcome Center. Refer complex student concerns to the appropriate Student Services personnel.

Maintain accurate records and protect student information in accordance with FERPA and institutional policies.

Minimum Qualifications

High school diploma or equivalent Preferred Qualifications: Experience in customer service, administrative support, student services, or a related field preferred. Strong interpersonal, communication, and public speaking skills. Ability to present information clearly and effectively to groups of students. Proficiency with computers and willingness to learn institutional systems, including Workday and Etrieve.

Ability to manage multiple tasks in a fast-paced, student-centered environment. Demonstrated commitment to professionalism, confidentiality, and quality customer service. Additional Information: The position will work up to 29 hours per week, with scheduling determined by operational needs and First-Time Hawk Orientation coverage requirements.

Flexibility is essential, particularly during peak registration periods and when the full-time Orientation Specialist is unavailable. This is an on-campus position requiring the employee's physical presence at the Hillsborough College Brandon Campus. Remote work, telecommuting, or hybrid work arrangements are not available for this position unless otherwise expressly stated or authorized by campus leadership in accordance with institutional policies.

The selected candidate must be available to report to campus during assigned work hours and provide direct, in-person assistance to students, faculty, and staff Closing Date: Open Until Filled Hillsborough College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.

All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status. Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law.

At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission. The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.

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