Business Operations Analyst - Arrowsphere

Position: Business Operations Analyst

• Arrowsphere Job Description: Join Arrow. Sphere and contribute to the development of an innovative cloud management platform! Arrow. Sphere, offered by Arrow ECS , simplifies the complexity of delivering multi-cloud software and solutions by integrating leading providers such as Microsoft, AWS, and IBM, serving 27 Arrow entities worldwide. As part of the Fin. Ops team , we are expanding to strengthen our AWS operations. In this role, you will ensure the availability, reliability, and accuracy of data within the Arrow. Sphere platform. You will collaborate with multiple internal stakeholders across Europe and North America.

Key Responsibilities

1. AWS Operations Perform daily operational tasks to manage AWS models within our platform and AWS environments, including: Configure and onboard/offboard AWS accounts, update setups and billing details Reconcile accounts in our platform Report new accounts to AWS Validate and process orders according to guidelines Update discounts and adapt to evolving operational processes Open and follow up on AWS cases in the event of issues
2. AWS Billing & Discounts Reconcile monthly invoicing for all countries accurately and on time Analyze and resolve discrepancies Conduct AWS consumption and discount analysis, ensuring coherence and alignment
3. Cross-Team Collaboration Work closely with team members on AWS-related activities Coordinate with internal Arrow. Sphere teams (technical, infra, support, data scientists) to resolve issues Provide timely feedback and responses to business, sales, and finance inquiries
4. Process Improvement & Projects Support implementation and operations for new AWS models (e.g., Billing Transfer) Contribute to defining and documenting new processes Assist with AWS or Arrow. Sphere-related projects as needed Qualifications Minimum 2 years of experience in Business/Operations or related field Proficiency in English and French Ability to navigate complex environments Highly organized and detail-oriented Strong analytical and communication skills Solid IT skills, including proficiency in Excel and PowerPoint; knowledge of SQL is a plus Comfortable taking on challenges and adapting to change #LI-JC1 Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Business Support